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    Jackie Forster

    Jackie Forster

    Virtual Assistant - Bookkeeper

    Shenley AV, United Kingdom

    Focus on what you do best and outsource the rest. I am a virtual assistant supplying flexible & affordable secretarial and bookkeeping support to businesses, allowing them...Read moreFocus on what you do best and outsource the rest.

    I am a virtual assistant supplying flexible & affordable secretarial and bookkeeping support to businesses, allowing them to concentrate on running their businesses without the burden of administration and paperwork. Saving on the expensive overheads of a permanent employee, without compromising on quality.

    I have over 12 years experience in administration to include secretarial, analytical and PA and working for many different companies from sole traders to corporate in a wide range of industries. My range of skills covers many aspects of administration from setting up processes and systems for new businesses to managing and maintaining databases, data entry and analysis book keeping and preparing and submitting VAT returns, creating and completing mail merges, preparing for audits and recruiting and training administration teams to cope with the demands of a business.

    I can turn my hand to many aspects of administration and have an ability to quickly understand and learn a company’s requirements. As a fully freelance professional and not someone looking to substitute my income you can rest assured of my reliability and ability to turn around all work in a timely manner. I am extremely flexible and can work on short notice and offer competitive rates. I work from a fully equipped home office or from client’s premises, whichever is the clients preferred place of work.

    I am highly organised and have very good attention to detail as well as being reliable and honest. I am passionate about what i do and have a strong ability to priortise effectively to get the work done in as little time as possible but to the highest standard.

    Area Covered: Hertfordshire and London


    Work Experience
    -----------------

    Summary: Office Management, growing administration teams. Organising administration and sales teams. Word, Excel, Powerpoint, organising events, travel. Mailshots, presentation preparing.
    Job Title: HR Administrator
    Company: Resource Bank
    Description: Responsible for maintaining processes within HR department and ensuring all relevant documentation was sent out for key proceses.
    Data cleansing and updating database with accurate information.
    Working alongside new company to ensure key processes were streamlined and written up and followed.
    From:13/Dec/2010 To:21/Jul/2011

    Job Title: HR Administrator
    Company: Pitney Bowes
    Description: Solely responsible for maintaining processes within HR department and ensuring all relevant documentation was sent out for key proceses.
    Updating database with up to date information
    Working alongside new company to ensure all key processes were streamlined and written up and followed.
    Helped work alongside project manager in major restructure of HR department.
    From:13/Dec/2010 To:21/Jul/2011

    Job Title: Company Secretary
    Company: The Good Surgeon Guide
    Description: Freelance Administrator – Company and home based
    Good Surgeon Guide – Company Secretary – implementing key processes and procedures within company to assist sales team and clients.
    To ensure every part of administration within the company was adhered to from managing accounts, to after care from sales team.
    Implementing and maintaining accounts as a bookkeeper and working with accountant to carry out VAT returns and year end accounts.
    Implement and cascading out a structure for invoicing clients and ensuring we receive payment in a timely mannerOrganising a structure to the administrative department of the business.
    Implementing a structure to the end to end process from first point of contact with client through to managing and maintaing their account, expectations and level of service we provide them.
    Working with the sales team to drive more activity and put a structure in place to monitor company performance.
    Working with web designers and marketing companies to enhance the performance of the company and encourage the company to grow.
    Speaking with customers from a customer services perspective to maintain a great relationship with them
    From:21/Feb/2011

    Job Title: Business & Reporting Analyst
    Company: Dream Lodge Group
    Description: Responsible for managing the CRM and all employees input and providing training to all staff across 6 sites
    Compiling and completing daily, weekly, monthly and quarterly reports on all sales activity for the team who are based across the country.
    Ensuring all enquiries made via our website are loaded onto the CRM, and all brochures are printed and posted daily.
    Handling all incoming calls for the company which included accounts, customer queries, booking viewings to sites.
    Assisting in special offer mail outs and promotions for both the holiday homes and the restaurant, which included arranging design, print and distribution to customers. 10,000 in a week.
    From:01/Sep/2009 To:01/Sep/2010

    Job Title: Various Administrative positions
    Company: The Dove Partnership
    Description: The dove placed me in various temporary positions whilst i was looking for permanent work. I also had a very close relationship with Kat from the Dove when i was a manager in two seperate companies which i was recruiting for. This led me to be able to work with The Dove from both a candidate and a client perspective.
    From:01/Jan/2006 To:01/Jan/2010

    Job Title: HR Administrator - Temporary position
    Company: Pitney Bowes
    Description: Harlow based - Temp position
    Helping maintain access database with all new employees and follow up on credit checks and paperwork from new employees
    Liaising with external company who maintain records for new employees
    Writing reference letters
    General administrative duties to include, filing, post, emails
    From:01/Apr/2009 To:01/Jul/2009

    Job Title: HR Administrator - Temporary position
    Company: Pearson Education
    Description: Harlow based - temp position
    Assisting the Personal and Development Manager in an assessment day for 38 candidates and 26 assessors
    General office duties, to include photocopying, typing, scanning, posting, managing emails
    Assisting in London for two days for the assessment day, showing candidates and assessors to correct locations in a 10 floor building and ensuring the tight schedule was kept to time
    Obtaining score sheets and analysing data ready for assessors use
    Ensuring all candidates received confirmation of whether they were successful and received relevant feedback.
    From:01/Jan/2009 To:01/Mar/2009

    Job Title: Reporting Analyst, Office Manager, Sales Support
    Company: BT Local Business - Jay-Bee Telecom Limited
    Description: Harlow based - redundant
    Home based 2 days a week
    Reporting Manager and PA, Office Manager and Sales support administrator
    Sales support administrator 10 - 20 people
    Processing all customer orders
    Liaising with BT for larger customers
    Recruitment
    Within 3 months recruited to office manager.
    Ordering office supplies
    Meeting and greeting partners and customers
    Managing ISO Process and assessment
    Organising meetings
    Booking hotels
    Organising training
    Handling expenses and petty cash
    Organising pool cars
    After a year moved into a reporting managerial role to support the business monetary needs and working directly with the MD
    Ensuring payment for every order
    Preparing reports for sales figures as dictated by MD
    Comparing figures from in house and those that other departments within BT held for us and highlighting the discrepancy
    Preparing reconciliation reports for non payment and liaising directly with MD and BT
    Querying with BT where a payment had not been made
    Prepare and send out sales team commission statements
    PA support to the MD
    Logging all expenses
    From:01/Aug/2006 To:01/Dec/2008

    Job Title: Customer Services Representative
    Company: Leoni Fiber Optics Inc
    Description: Stansted based - redundancy
    Administrator for approx 30 customers
    Raising orders, invoicing and filing
    Responsible for liaising with various factories to ensure orders are on time and correct quantities are delivered
    Meeting clients face to face to discuss our relationships with them
    Responsible for own work levels and schedule day accordingly
    Working within a small office of 6 people, so duties also include maintaining the office, cleaning, washing, recycling
    From:01/Jun/2005 To:01/Sep/2005

    Job Title: Team administrator
    Company: Deloitte & Touche
    Description: London (left due to commute to London)
    Tax Department
    Team Secretary
    Secretary to 11 people ranging from Partners - associates
    Diary management
    Audio/copy typing
    Presentation proposal formatting
    Travel/accommodation booking
    Distributing Post to relevant people and departments
    From:01/Dec/2004 To:01/May/2005

    Job Title: PA & Sales Support administrator
    Company: Orange Personal Communications Services Limited
    Description: Hertford based - left due to restructure and wanted to progress
    Supporting Director, 3 mangers and over 25 in sales team
    Arranging travel
    Building and maintaining reports for sales activity
    Event organising
    Writing procedures and providing training to new employees
    Diary management
    Expenses
    Purchase orders
    Maintaining stationary
    Review procedures within role and for new employees, and provide training
    Booking up of meeting rooms on computer and diary based system
    Liaising with Catering to organise refreshments for meetings
    Redirecting Customer call to correct department
    Organising events/conferences for the sales teams
    Ad hoc duties for the sales teams
    Administration Team
    Co-ordinator between sales team and customer
    Processing orders and tracking them
    Credit Checking
    Data input
    From:01/Sep/2002 To:01/Nov/2004

    Job Title: Freelance administrator
    Company: The Good Surgeon Guide Ltd
    Description: Organising a structure to the administrative department of the business.
    Implementing a structure to the end to end process from first point of contact with client through to managing and maintaing their account, expectations and level of service we provide them.
    Updating and maintaining accounts ready for accountant.
    Working with the sales team to drive more activity and put a structure in place to monitor company performance.
    Working with web designers and marketing companies to enhance the performance of the company and encourage the company to grow.
    Speaking with customers from a customer services perspective to maintain a great relationship with them
    From:01/Mar/2011

    Job Title: Virtual Assistant
    Company: Various
    Description: I am a virtual assistant for a variety of clients supplying flexible & affordable secretarial and bookkeeping support to them, working both from home and/or their premises.
    From:01/Feb/2011

    Job Title: Bookkeeper/Administrator
    Company: Broadfields Garage Ltd
    Description: Ensure all accounts up kept up to date and liaise with accountant regarding these. Submit VAT returns each quarter. Chase payment for invoices and general administration for workshop as required. Manage and maintain database of customers. I have also been influential in the administration set up when moving premises and ensuring customers are kept up to date through marketing.
    From:01/Nov/2010

    Job Title: HR Administrator - Freelance - 3 days a week
    Company: Pitney Bowes
    Description: Working within the HR department on key processes and to manage these effectively and inline with current policies and procedures.
    To work with the department in the restructure and to streamline processes to coincide with current transformation
    From:01/Dec/2010 To:01/Jul/2011

    Job Title: Business & Reporting Analyst
    Company: Dream Lodge Group
    Description: Responsible for managing the CRM and all employees input and providing training to all staff across 6 sites
    Compiling and completing daily, weekly, monthly and quarterly reports on all sales activity for the team who are based across the country.
    Ensuring all enquiries made via our website are loaded onto the CRM, and all brochures are printed and posted daily.
    Handling all incoming calls for the company which included accounts, customer queries, booking viewings to sites.
    Assisting in special offer mail outs and promotions for both the holiday homes and the restaurant, which included arranging design, print and distribution to customers. 10,000 in a week.
    From:01/Sep/2009 To:01/Sep/2010

    Job Title: Reporting Analyst, Office Manager, Sales Support
    Company: BT Local Business - Jay-Bee Telecom Limited
    Description: Harlow based - redundant
    Home based 2 days a week
    Reporting Manager and PA, Office Manager and Sales support administrator
    Sales support administrator 10 - 20 people
    Processing all customer orders
    Liaising with BT for larger customers
    Recruitment
    Within 3 months recruited to office manager.
    Ordering office supplies
    Meeting and greeting partners and customers
    Managing ISO Process and assessment
    Organising meetings
    Booking hotels
    Organising training
    Handling expenses and petty cash
    Organising pool cars
    After a year moved into a reporting managerial role to support the business monetary needs and working directly with the MD
    Ensuring payment for every order
    Preparing reports for sales figures as dictated by MD
    Comparing figures from in house and those that other departments within BT held for us and highlighting the discrepancy
    Preparing reconciliation reports for non payment and liaising directly with MD and BT
    Querying with BT where a payment had not been made
    Prepare and send out sales team commission statements
    PA support to the MD
    Logging all expenses
    From:01/Aug/2006 To:01/Dec/2008

    Job Title: PA & Sales Support administrator
    Company: Orange Personal Communications Services Limited
    Description: Hertford based - left due to restructure and wanted to progress
    Supporting Director, 3 mangers and over 25 in sales team
    Arranging travel
    Building and maintaining reports for sales activity
    Event organising
    Writing procedures and providing training to new employees
    Diary management
    Expenses
    Purchase orders
    Maintaining stationary
    Review procedures within role and for new employees, and provide training
    Booking up of meeting rooms on computer and diary based system
    Liaising with Catering to organise refreshments for meetings
    Redirecting Customer call to correct department
    Organising events/conferences for the sales teams
    Ad hoc duties for the sales teams
    Administration Team
    Co-ordinator between sales team and customer
    Processing orders and tracking them
    Credit Checking
    Data input
    From:01/Sep/2002 To:01/Nov/2004

    Education Summary: Educated to degree level

      5.0
      (4)
      £12
      /hr
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    microsoft exceloffice managementproject managementCopywritingcopy typingmicrosoft powerpointmicrosoft word

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    1 week on-site productive office admin & organisation
    • TOMby TOM N.
    • Posted: 4 Sep 2011
    • 3
    • 26 Jul 2012 TOM N.
      TOM N.
      Vilnius, LT

      Jackie is brilliant. A small business angel.

    • 23 Sep 2011 TOM N.
      TOM N.
      Vilnius, LT

      Jackie is highly efficient and personable and very hard working. You will not be disappointed.

    Office Administrator Personal Assistant, Life saver
    • Goodsurgeonby Goodsurgeon G.
    • Posted: 14 Feb 2011
    • 3
    • 18 Aug 2011 Goodsurgeon G.
      Goodsurgeon G.
      Epsom, GB

      Jackie is the person a small business owner dreams of, she is efficient, has a keen eye for attention to detail, works hard and gets stuck and tackles all the jobs you put off. she is organised and passionate about the clients she serves.
      Since having Jackie on my team she has done so much to help us, too much to write down here, so what I would say is if you are considering hiring Jackie do it, its perhaps one of the best business decisions you could make. If you are still unsure call me on <a href="tel:0871 288 3475">0871 288 3475</a> and I will be happy to answer any questions you have.

    • 13 Jul 2011 Goodsurgeon G.
      Goodsurgeon G.
      Epsom, GB

      Jackie is the person a small business owner dreams of, she is efficient, has a keen eye for attention to detail, works hard and gets stuck and tackles all the jobs you put off. she is organised and passionate about the clients she serves.
      Since having Jackie on my team she has done so much to help us, too much to write down here, so what I would say is if you are considering hiring Jackie do it, its perhaps one of the best business decisions you could make. If you are still unsure call me on 0871 288 3475 and I will be happy to answer any questions you have.

    9039448099

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