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    Graham Mallaghan

    Graham Mallaghan

    Expertise across many fields of professional endeavour

    Cardiff, United Kingdom

    With more that twenty years of work experience in many fields, boundless curiosity, an unrestrainable desire to learn and devlop, and a life of travel and adventure lived always...Read moreWith more that twenty years of work experience in many fields, boundless curiosity, an unrestrainable desire to learn and devlop, and a life of travel and adventure lived always to the full in all respects - but always working my passage - I have developed a very wide set of skills.

    In my last job, where I project managed alumni fundraising campaigns for universities and Oxbridge colleges, I used my full range of professional and personal resources, completing tasks related to all areas of required work from planning meeting through to end-report. I am looking for a position where I can bring to bear all I have learned to help grow a company or department, develop myself as a professional, and really make a significant difference to my team and to myself.

    All this life and work experience enables me to cover - with high proficiency in all rspects here advertised - an extremely wide scope of Design, Administration, Creative, Marketing, ICT, Research and Information collection and management roles. I have never been satisfied with working in just one role or field, so I have purposely always sought out new opportunities and new skills. I also enjoy all aspects of working with customers - whether in a sales or assistive capacity such as helpdesking or installing equipment. I have also had lifelong interests in design, new technology, and in working methods. I also enjoy the challenge of training individuals to use computers, gps handsets, mobile communications technology, and other devices,and also software. What especially interests me about training others is the process of building confidence in users, and also that of explaining technical information in lay terms. I am highly proficient in a wide range of software covering all fields of expertise and will gladly train myself to use new packages whenever required. Aside from the listed skills and experience, I am also a highly experienced proofreader - having worked in this capacity on academic theses, children\'s books, novels, and travelogues.

    I also have a large number of Outdoor interests, including cycling, trail-running and mountaineering, and in the technology and equipment utilised in these pursuits, in which I am also able to provide training or guiding as required.

    Area Covered: Global, unless we need to work together in the flesh, then South Wales for small and medium sized projects, UK for larger ones.

    Key Attributes

    ● Considerable experience across private, public and third sectors.
    ● Creative and innovative
    ● Versatile
    ● Adaptable
    ● Free-thinking and adventurous
    ● Team player but also effective working alone.
    ● Excellent interpersonal communication, and rapport building skills
    ● Approachable, understanding management style
    ● Fast and willing learner
    ● Pays close attention to detail.
    ● Inspiring and imaginative motivator.
    ● Wide-ranging IT proficiency.
    ● Persuasive and tenacious negotiator.
    ● Enjoys and embraces the challenges posed by leadership and targets.
    ● Calm and clear-thinking at times of crisis.
    ● Resilient and self-motivated

    Key areas of experience

    ● Fundraising Campaign Management
    ● Team Leadership
    ● Training
    ● Sales and Sales Management
    ● Administration
    ● Project Management
    ● Problem Solving
    ● Risk Assessment
    ● Systems and Network installation, maintenance, and administration
    ● Writing Business Plans, Reports, Cases for Support, Training Manuals
    ● PR, Marketing and Event Organisation
    ● Database creation and management
    ● Helpdesk Management
    ● Customer Service
    ● Prospect Research and Data Segmentation
    ● Motivational Talks
    ● Desktop Publishing and Design
    ● Client Liaison
    ● Recruitment
    ● Change Management

    Professional Training
    Buffalo Fundraising Consultants - Data Protection Law, Payment Card Industry Security Compliance, MS Access Refresher Training, Call-Room Setup, Client Database Systems - Raiser's Edge and Donor Strategy, MOLE 2 and 3 (Buffalo Telethon Management Software)
    Chartered Institute of Library & Information Professionals - Dealing With Difficult Customers, Data Protection and Freedom of Information, Diversity Awareness, Disability Awareness, Stress Management, Mental Health Awareness.
    Siemens First Aid at Work, Mincorp Information Systems Scheduler and Super-User, MS Access and Excel - Beginners, Intermediate and Advanced.
    Other - First Aid at Work, Evac-Chair Operator, Fire Marshalling.

    IT Proficiency - MS Office, Open Office, Adobe Creative Suites 1-5, Quark Xpress, Aldus Pagemaker 1-5, Google Documents, MOLE 2 and 3, Tele-Wizard, Raiser's Edge, Donor Strategy, Goldmine, Pinnacle, Moodle, Sharepoint, Mincorp Information Management System, Evernote, Teamwork PM, Formstack, Buffalo Contact Manager, Facebook, Twitter, Google Analytics, Skype, X-Lite 4.0 and 5.0, Doodle Scheduler, MS Project, Thank-Q, ThanQ Telethon Module, Twitter, Facebook, MySpace, LinkedIn.
    Qualifications
    Degree - (1993-1996) BA (Hons) History with Archaeology 2:1
    A-levels - (1991-1993) Geography A, History B, English B
    O-levels - (1986-1987) English Language A, English Literature A, History A, Religious Studies A, Geography A, Combined Sciences B, Mathematics B, French C, German C, Technical Drawing C
    Employment History
    Buffalo Fundraising Consultants, Bristol - Campaign Manager - 2010 to present. Planning, delivering, managing and winding down telephone fundraising campaigns for UK secondary and higher education institutions. Budgetary compliance, Data Management, Publicity, Correspondence and Marketing, Reporting, Recruitment, Training, Line Managing Teams.
    Key Achievements: £1.5 million raised in 17 three week campaigns over 28 months. Around 500 temporary staff recruited and managed as fundraising callers.

    Self Employed Computing, Information, Design and Fundraising Consultant, Canterbury - 2000 to 2010 - Freelance IT Support and System Administration, Design, Fundraising, Publishing, Marketing, Research, Archiving, Writing, Publicity, web-hosting and management, and Reprographic work for businesses and individuals.
    Key clients: The University of Kent, Confederation of Passenger Transport, Seeds for Africa, Debenhams, Powell Publishing (Dover), Kent Life, Kent Messenger Group, Fu Jen Catholic University, Nebula Strata, the Wealden Advertiser, the Property Services National Training Organisation, Khan-Art Studio and Press, East Kent UNICEF.

    University of Kent, Information Services - Library Assistant - Canterbury - Part-Time 2004-2009
    Helping students to access and utilise books, periodicals, and electronic learning materials, providing IT support at the Helpdesk and as a 'Roaming Enquiry Point', enforcing library and computing service regulations, shelving, re-categorisation, and stock control/maintenance for the Maps Collection, and the History, Archaeology, Philosophy, Religions, Psychology, and Generalia sections, Library Tours, Loan Desk work, stock moves, shelf-building.

    Help the Aged, Canterbury - Team Leader (Domestic Fundraising Calls) - Part Time - 2000 to 2004 - Managing and training student fundraising callers. Daily administration and reporting. IT troubleshooting.

    Siemens Communications Ltd, Milton Keynes - Corporate Switching Helpdesk Manager/Special Projects Group Manager - 1996 to 2000 - Managing and training helpdesk operators, team-leaders and administrators across six UK sites. Managed research and development projects. Remote software patching. Database building. Upgrade sales.
    Key Achievements: Gold Business Award for transforming the Corporate Switching Helpdesk into the Special Projects Group. Expanded team role into a pro-active revenue generating arm of the sales and engineering teams. Successfully delivered the company's Millennium Compliance response, gaining a reputation for excellent customer service.

    Telemarketing Research Limited, Milton Keynes – Telemarketing Team Leader (Part Time) - 1991 to 1993 - Managing and training motivating outbound telemarketers. Selling campaigns to businesses. Writing scripts and other calling materials.
    Key Achievements: Secured, through appointment setting and lead generation, £2.5 million of sales for Blanewood Andrews Computing and £500,000 for British Road Services.
    The Country Publishing Company, Milton Keynes Telesales Manager (1 yr) Advertising Sales Manager (1yr) 1989-1991 Managing advertising telesales field sales teams for six publications. Advertorial and feature-writing. Copy-writing, artwork design and layout. Research, interviews, photography.
    Key Achievements: Account managing every aspect of the writing, layout, pagination, articles, artwork, and advertising, of a 200 page annual wedding guide. Promoted to management of entire advertising sales department aged 20.
    Milton Keynes Mirror, Advertising Telesales Person - 1987 to 1989 - Selling advertising space on target and on deadline. Sales administration. Copy-writing, layout, and artwork design.

    Other achievements and experience
    Editor of Student Magazine at UW Bangor – made if financially independent through advertising sales.
    Voluntary Youth Work – Milton Keynes Duke of Edinburgh’s Award Centre, George Amey Outdoor Centre.
    Forum Moderator, Archivist, Web-Master, Researcher and co-founder of the National Wells Index.
    Fundraising Events and Charity Art Sales for UNICEF, Seeds for Africa, and Gardens of Goodness.

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    project managementproofreadinggraphics design(home) house designfundraisinglead generationtraining writingmarketing writingproject writingtechnical writing

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