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    Alan Brooker

    Alan Brooker

    Project Administrator

    Oldbury, United Kingdom

    I provide excellent and flexible administrative support that draws upon a diverse working background covering areas such as property management, lettings negotiation, efficient...Read moreI provide excellent and flexible administrative support that draws upon a diverse working background covering areas such as property management, lettings negotiation, efficient accounts administration (raising invoices, credit control), telesales and arts education. To all projects I would bring a wide ranging knowledgebase in IT systems with particular skills in utilizing the Microsoft Office suite of applications (especially Excel and Access). I also have additional IT skills in maintaining and utilizing Sage Line 50 Accounts software packages, an experience of Windows and Mac OSX operating systems and some basic experience in graphic design programming.
    I am committed professional who achieves targets through organisation, skilled communication at all levels, reliability and an efficiency to ensure projects are seen through to completion.


    Area Covered: Birmingham, West Midlands
    Work Experience Summary: 2006- Present
    The Custard Factory
    Project Assistant & Project Assistant Manager

    • Working as a team member in the estates management of two multi-tenanted commercial properties let to a diverse variety of over 400 tenants where the understanding and addressing their individual needs is key in providing a first class customer service.
    • Liaising with new incoming and prospective tenants through the process of attending viewings, listening to their needs and finding letting options tailored to them, issuing and negotiation of new lease agreements and liaising with solicitors where necessary
    • Negotiation of new rents and terms with existing tenants for the renewal of lease agreements
    • Providing support and flexible cover to Estates Managers when necessary to carry on their duties in their absence
    • Contacting those tenants by telephone, letter and in person whose rent accounts have become overdue for payment
    • To listen sympathetically to tenants who may be struggling with rent commitments to find and agree to practical solutions
    • Conducting site visits to landlord and common areas to document and arrange repair for any dilapidations with external contractors or in house maintenance team
    • Liaising with utility companies in negotiating contracts, resolving queries relating supply of Landlord areas and resolving queries on behalf of tenants
    • The accurate updating, record keeping and data entry into various software packages of accounts, lease and property data covering both whole sites and individual properties
    • Producing weekly figures and schedules to deadline each week covering rent income, void totals and arrears totals accurately and clearly for Building and Project Managers


    2004-2006
    Gateway Telecom LTD
    Accounts Administrator
    • Responsible for implementing credit control procedures
    • Contacting clients to reduce outstanding balances
    • Team working to resolve customer queries
    • Negotiating new costs with clients where necessary
    • Using Microsoft Office applications to produce reports for company directors on Credit Control progress
    • Producing clear and legible copy and administration duties
    • Credit referencing new clients to limit bad debt
    • Liaising with debt collection agencies working on the behalf of company
    • Book Keeping and Administration duties

    2003-2004
    Teleperformance LTD
    Sales and Marketing Assistant
    • Telemarketing on various campaigns to the general public
    • Communicating information clearly and answering questions from potential customers
    • Team working to achieve sales targets
    • Flexible and robust approach to working on different campaigns and acquiring new product knowledge
    • Sales processing/administration duties

    2002-2003
    Comedia LTD
    Credit Controller /Administrator
    • Business to business credit control and invoicing for a national magazine
    • Administration and clerical duties
    • Payroll processing and using accounting software packages
    • Writing correspondence to, and dealing with, Government organisations, official bodies, legal departments solving queries and obtaining information
    • Managing, interviewing and training new staff

    2001- 2002 (volunteer)
    SNAP (Social Needs Awareness Project)
    Video arts workshop director
    • Working in a community arts project as part of a team
    • Assistance in organising photography, arts ,crafts and video workshops
    • Working with vulnerable young people (16-20)
    • Writing reports, proposals and evaluations for workshops
    • Marketing and advertising of SNAP in the local region through creating advertisements and presentations
    • Attending multimedia and interpersonal training sessions

    2001
    Black History Month Workshop
    Media teaching assistant
    • Teaming working to achieve aims in education in artistic practice for young people ( 8- 17)
    • Cash handling and organisation of materials and stationary
    • Assisting and teaching animation and drawing techniques to children

    2001
    Kids n Computers, Luton
    Teaching assistant
    • Working for a child education charity
    • Assistant teacher at animation workshops
    • Organisation of classes and equipment (Video cameras, computers and miscellaneous materials)
    • Presentations and advertising to local community and local arts organisations at conferences and public displays

    Education Summary:
    Training and Education
    GCSE
    Passes in GCSE English, Humanities, Business Studies, Drama, History
    A Level
    Three A-levels in Media Studies, English Literature and Theatre Studies
    Honours Degree
    BA Media Production 2:2 from the University Of Luton (1997-2001)

    • £7
      /hr
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    call centermicrosoft exceloffice managementtelesalescold callingunixadobe flashInformation Technology support (IT support)microsoft accessmicrosoft word

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