Content Writing - Customer Centricity and the Customer Experience
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Post a project like this£30(approx. $38)
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- Proposals: 10
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- #2168767
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Full throttle Financial writer, Researcher, Forex, Crypto, News writing, Youtube scripts
Gravenhurst
2609272418638132346323164442414863599911947866159424206071211052
Description
Experience Level: Intermediate
In today's competitive market, customers have the upper hand. Customers should be treated as the most important part of any brand as, without customers, you would have nobody to sell your product too. Customers enforce trends and influence changes, so improving the customer experience is keeping customers loyal to your brand but many companies are lacking a customer-centric focus.
CX is becoming more and more important in cementing relationships and defining audiences, ensuring consumers get the most out of their brand experience.
• “Only 23% of companies implement successful customer experience improvement strategy” (Bain & Co)
• 67% of customers mention bad experiences as a reason for churn, but only 1 out of 26 unhappy customers complain.
• Customer experience will overtake price and product as the key brand differentiator by 2020 (Walker)
The customer experience is slowly taking over the importance of the product as a positive customer experience can draw customers closer to your brand. A more refined view of your consumer base goes hand in hand with increased ROI and a longer customer lifetime value.
Customer centricity can act as a form of damage control, highlighting problems before they become larger issues and also keeping customers well informed about how to get the most out of their products. Ensuring your customer base are catered too in all capacities.
• 72% of businesses consider improving their customer experience a top priority (Forrester)
• Companies that excel at customer experience grow revenues 4-8% above the market, on average (Bain & Co)
To conclude, please discuss how rewarding customers for being loyal to your company can only further tie them to your brand, aligning your customer’s values with your brand’s.
In this blog, we would like you to include:
An intro with a brief summart of customer experience and the importance of a customer-centric focus
Why is it important
Facts and figures, please feel free to use the ones above.
How rewarding customers go hand in hand with customer experience
CX is becoming more and more important in cementing relationships and defining audiences, ensuring consumers get the most out of their brand experience.
• “Only 23% of companies implement successful customer experience improvement strategy” (Bain & Co)
• 67% of customers mention bad experiences as a reason for churn, but only 1 out of 26 unhappy customers complain.
• Customer experience will overtake price and product as the key brand differentiator by 2020 (Walker)
The customer experience is slowly taking over the importance of the product as a positive customer experience can draw customers closer to your brand. A more refined view of your consumer base goes hand in hand with increased ROI and a longer customer lifetime value.
Customer centricity can act as a form of damage control, highlighting problems before they become larger issues and also keeping customers well informed about how to get the most out of their products. Ensuring your customer base are catered too in all capacities.
• 72% of businesses consider improving their customer experience a top priority (Forrester)
• Companies that excel at customer experience grow revenues 4-8% above the market, on average (Bain & Co)
To conclude, please discuss how rewarding customers for being loyal to your company can only further tie them to your brand, aligning your customer’s values with your brand’s.
In this blog, we would like you to include:
An intro with a brief summart of customer experience and the importance of a customer-centric focus
Why is it important
Facts and figures, please feel free to use the ones above.
How rewarding customers go hand in hand with customer experience
Alex D.
100% (2)Projects Completed
3
Freelancers worked with
2
Projects awarded
75%
Last project
14 Sep 2018
United Kingdom
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Hello Alex, would you please clarify your requirement?
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Hi Alex! Hope you're having a good day. I was hoping you could tell me what kind word count you had in mind for th me article?
Thanks,
Michelle
721356721239
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