2000 word thought piece on Social Media and Complaints Management
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Post a project like this2597
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- Proposals: 8
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PR Writing, SEO, Copywriter and Award-Winning Online Journalist
...
Mansfield
Digital Strategist and Consultant specialising in targeted Content Marketing and all aspects of Digital Marketing
Doncaster
M&A professional with vast experience in financial modelling and business plans
Buenos Aires
4888312364351422762462862589786230136540651541775
Description
Experience Level: Expert
Estimated project duration: less than 1 week
Num. of articles: 1
Words per article: 2000
Information for the blog/website: We sell Complaints software and would like the piece to sell the value of positively engaging online complaints
Topic: Social Media Complaints
Tone: Formal/Professional
Outline & Structure: Set the scene of Internet usage in English speaking developed world ... UK, USA, Ireland, Canada, South Africa, Australia, New Zealand. With the gravitas in that order.
Set the scene of Consumer usage of Social Media, focusing on the main consumer used solutions.
Set the scene of how people are complaining online, what this means in regards to brand risk and damage.
Talk the value of positively engaging complaints and turning complaints into advocates due to good processes.
Talk the benefits of using a joined up approach between the Complaints Department and Marketing's Social Media team ... we provide the software to do this.
Also OPEN to suggestions should you as the author think of a good addition.
Extensive research needed: no
Extra notes: This is a test project, we require a potential weekly or bi-weekly solution for authoring these articles. Therefore there is the potential for more work to follow. We would use these articles as a 90% finished job, with our firm adding in specific items and examples. Please avoid pulling named examples about companies as these may be customers or prospects. Please do cite industry data though if it's valid and already public.
Words per article: 2000
Information for the blog/website: We sell Complaints software and would like the piece to sell the value of positively engaging online complaints
Topic: Social Media Complaints
Tone: Formal/Professional
Outline & Structure: Set the scene of Internet usage in English speaking developed world ... UK, USA, Ireland, Canada, South Africa, Australia, New Zealand. With the gravitas in that order.
Set the scene of Consumer usage of Social Media, focusing on the main consumer used solutions.
Set the scene of how people are complaining online, what this means in regards to brand risk and damage.
Talk the value of positively engaging complaints and turning complaints into advocates due to good processes.
Talk the benefits of using a joined up approach between the Complaints Department and Marketing's Social Media team ... we provide the software to do this.
Also OPEN to suggestions should you as the author think of a good addition.
Extensive research needed: no
Extra notes: This is a test project, we require a potential weekly or bi-weekly solution for authoring these articles. Therefore there is the potential for more work to follow. We would use these articles as a 90% finished job, with our firm adding in specific items and examples. Please avoid pulling named examples about companies as these may be customers or prospects. Please do cite industry data though if it's valid and already public.
Matthew T.
100% (1)Projects Completed
8
Freelancers worked with
6
Projects awarded
70%
Last project
15 Feb 2019
United Kingdom
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