TECHNICAL SUPPORT SLA AND SERVICE IMPROVEMENT PLAN

Our company supplies and provides technical support for fuel management systems utilized in large-scale mining operations globally. We seek a comprehensive Service Level Agreement and fully documented Service Improvement Plan. Our templates include approximately 35 Microsoft Word documents and 15 Excel spreadsheets from which the project can be structured. Specific technical details regarding our solutions and support processes will be made available to the freelancer as needed throughout the project. Additionally, the finished documents must be branded with our company's logo and identity. Once completed, we request the freelancer develop a presentation on the project to showcase to existing and potential clients the enhancements achieved. The goal is to establish formal commitments to support quality, define clear processes for issue resolution and escalation, identify optimization strategies, and effectively communicate the developments to stakeholders. Evidence of previous experience drafting SLAs, process documentation or client-facing materials for industrial technology firms is preferred.