Website is not working - plugin error, urgent help!
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Description
Experience Level: Expert
1. Unable to update/edit website as it brings up 500 server error
2. Website now not even displaying... http://www.thegenieway.com
****URGENT HELP NEEDED*****
We were able to replicate this and the following was generated in the logs:
7104 [Sat Apr 20 09:50:31 2019] [error] [client 160.153.26.224:0] mmap() failed: [12] Cannot allocate memory
The issue is related to one of your plugins. We have renamed the /plugins folder to /plugins-bak and now you should be able to edit pages. You can try switching on/off plugins one by one to see which one is the reason for the issue.
This is the error:
22729 [Sat Apr 20 21:55:26 2019] [error] [client 160.153.26.224:0] Stack trace:
22730 [Sat Apr 20 21:55:26 2019] [error] [client 160.153.26.224:0] #1 /home/sites/thegenieway.com/public_html/wp-includes/template.php(653): load_template('/home/sites/the...', true)
22725 [Sat Apr 20 21:55:26 2019] [error] [client 160.153.26.224:0] #0 /home/sites/thegenieway.com/public_html/wp-includes/template.php(704): require_once()
22729 [Sat Apr 20 21:55:26 2019] [error] [client 160.153.26.224:0] #2 /home/sites/thegenieway.com/public_html/wp-includes/general-template.php(41): locate_template(Array, true)
22735 [Sat Apr 20 21:55:26 2019] [error] [client 160.153.26.224:0] #3 /home/sites/thegenieway.com/public_html/wp-content/themes/clairefreshney/full-width.php(5): get_header()
22730 [Sat Apr 20 21:55:26 2019] [error] [client 160.153.26.224:0] #4 /home/sites/thegenieway.com/public_html/wp-includes/template-loader.php(77): include('/home/sites/the...')
22725 [Sat Apr 20 21:55:26 2019] [error] [client 160.153.26.224:0] #5 /home/sites/thegenieway.com/public_html/wp-blog-header.php(19): require_once('/home/sites/the...')
22729 [Sat Apr 20 21:55:26 2019] [error] [client 160.153.26.224:0] #6 /home/sites/thegenieway.com/public_html/index.php(17): require('/home/sites/the...')
22735 [Sat Apr 20 21:55:26 2019] [error] [client 160.153.26.224:0] #7 {main}
22725 [Sat Apr 20 21:55:26 2019] [error] [client 160.153.26.224:0] thrown in /home/sites/thegenieway.com/public_html/wp-content/themes/clairefreshney/header.php on line 113
2. Website now not even displaying... http://www.thegenieway.com
****URGENT HELP NEEDED*****
We were able to replicate this and the following was generated in the logs:
7104 [Sat Apr 20 09:50:31 2019] [error] [client 160.153.26.224:0] mmap() failed: [12] Cannot allocate memory
The issue is related to one of your plugins. We have renamed the /plugins folder to /plugins-bak and now you should be able to edit pages. You can try switching on/off plugins one by one to see which one is the reason for the issue.
This is the error:
22729 [Sat Apr 20 21:55:26 2019] [error] [client 160.153.26.224:0] Stack trace:
22730 [Sat Apr 20 21:55:26 2019] [error] [client 160.153.26.224:0] #1 /home/sites/thegenieway.com/public_html/wp-includes/template.php(653): load_template('/home/sites/the...', true)
22725 [Sat Apr 20 21:55:26 2019] [error] [client 160.153.26.224:0] #0 /home/sites/thegenieway.com/public_html/wp-includes/template.php(704): require_once()
22729 [Sat Apr 20 21:55:26 2019] [error] [client 160.153.26.224:0] #2 /home/sites/thegenieway.com/public_html/wp-includes/general-template.php(41): locate_template(Array, true)
22735 [Sat Apr 20 21:55:26 2019] [error] [client 160.153.26.224:0] #3 /home/sites/thegenieway.com/public_html/wp-content/themes/clairefreshney/full-width.php(5): get_header()
22730 [Sat Apr 20 21:55:26 2019] [error] [client 160.153.26.224:0] #4 /home/sites/thegenieway.com/public_html/wp-includes/template-loader.php(77): include('/home/sites/the...')
22725 [Sat Apr 20 21:55:26 2019] [error] [client 160.153.26.224:0] #5 /home/sites/thegenieway.com/public_html/wp-blog-header.php(19): require_once('/home/sites/the...')
22729 [Sat Apr 20 21:55:26 2019] [error] [client 160.153.26.224:0] #6 /home/sites/thegenieway.com/public_html/index.php(17): require('/home/sites/the...')
22735 [Sat Apr 20 21:55:26 2019] [error] [client 160.153.26.224:0] #7 {main}
22725 [Sat Apr 20 21:55:26 2019] [error] [client 160.153.26.224:0] thrown in /home/sites/thegenieway.com/public_html/wp-content/themes/clairefreshney/header.php on line 113
Projects Completed
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The website appears to be working. Am I right to assume that this is now fixed?
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Hi Claire,
I'm really sorry to hear about this. I
May I ask, do you have a backup of your website?
Best wishes
Simon -
Can you please guide me what is the time limit for the project.
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