Updates and support to our existing simulator site
4625
£30/hr(approx. $38/hr)
- Posted:
- Proposals: 1
- Remote
- #80455
- Archived
Description
Experience Level: Expert
Our site has been implemented.
This work is to agree an hourly rate with respect to changes and updates to the site
FIRST UPDATE - Estimate in time required:
Web chat is implemented by inserting a few lines of code (tags) on each page on the website that is monitored by the web chat platform. The platform routinely collects data from the tagged pages on visitors who click on web pages. This data provides sufficient analytic information to indicate whether a customer would benefit from proactive customer or sales service and provides the web chat advisor to provide that service in the context of the visitor’s session. To enable reactive chat a ‘Click to Chat’ button is placed on the tagged pages so that a visitor to the site can access sales or customer service at the click of a button.
self serve site:
When the user feeds back negatively on a the existing ratings mechanism" or spending a long time in a scenario are in scope for customer service web chat tagging on all handset simulators.
Requirements:
Web chat tags will be inserted on all pages in scope for the site
For reactive chat a ‘Click to Chat’ button will be made available on all pages in scope for web chat. Real estate must be identified on the pages for the location of the button.
Contact Us information will be enhanced to provide a Click to Chat button in addition to the existing contact channel information on phone and a form for email contact.
This work is to agree an hourly rate with respect to changes and updates to the site
FIRST UPDATE - Estimate in time required:
Web chat is implemented by inserting a few lines of code (tags) on each page on the website that is monitored by the web chat platform. The platform routinely collects data from the tagged pages on visitors who click on web pages. This data provides sufficient analytic information to indicate whether a customer would benefit from proactive customer or sales service and provides the web chat advisor to provide that service in the context of the visitor’s session. To enable reactive chat a ‘Click to Chat’ button is placed on the tagged pages so that a visitor to the site can access sales or customer service at the click of a button.
self serve site:
When the user feeds back negatively on a the existing ratings mechanism" or spending a long time in a scenario are in scope for customer service web chat tagging on all handset simulators.
Requirements:
Web chat tags will be inserted on all pages in scope for the site
For reactive chat a ‘Click to Chat’ button will be made available on all pages in scope for web chat. Real estate must be identified on the pages for the location of the button.
Contact Us information will be enhanced to provide a Click to Chat button in addition to the existing contact channel information on phone and a form for email contact.
WDS K.
0% (0)Projects Completed
2
Freelancers worked with
1
Projects awarded
67%
Last project
14 Feb 2012
United Kingdom
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