Virtual assistant needed to deal with customer orders - some telesales & research

I am looking to find a virtual assistant to help me with my small business as my business partner and I both have full time jobs and we need someone who can speak to our customers throughout the normal working week when we are busy.

Here is a list of the things I need help with – is this something you can do.

• Answering calls from customers, discussing special offers and processing their orders. This involves filling out an excel invoice template and emailing it to the lady who posts the orders and often taking the payment via our Paypal terminal.
• Sometimes dealing with customer queries. Usually they are asking about products. We will provide you with as much info as possible but sometimes you need to email us and ask us the question and arrange a time to call the customer back.
• Research – sometimes we may ask you to research certain things (competitor info etc).
• Sometimes calling our customers to carry out surveys

As we are such a small company, sometimes there are no phone calls for days and other days there are many which is why we need to find someone who can charge only for the time actually worked for us (hence someone who also does virtual assistance for other small companies). This could be anything from 3-30 hours per month.

The ideal person would need the following skills
• Good communicator
• Not afraid to upsell or promote special offers (absolutely no hard sell though)
• Good at general maths and English
• Good with Word and Excel
• Ability to work with MailChimp is desirable but not essential
• Someone organised
• Most importantly it’s someone who is available to deal with customers every weekday generally
• We are looking for someone to call online retailers and try to get our products listed so if you think you can do that too then great.