Phoenix - Your AI AssistantWordPress Support Manager Needed
- Posted:
- Proposals: 83
- Remote
- #4472881
- Open for Proposals
Chandigarh 
Description
Experience Level: Entry
We are looking for a dedicated WordPress Support Manager to assist with managing customer support emails and tickets.
The ideal candidate should have a solid understanding of WordPress and the ability to troubleshoot common issues. You must be able to do website migrations, PHP version updates, plugin maintenance and have a high level understanding of Elementor PRO.
You will be responsible for providing timely responses to customer inquiries and ensuring a high level of customer satisfaction. If you are passionate about helping others and have the necessary skills, we would love to hear from you!
Excellent spoken English is needed.
This role will be based around UK working hours from Monday - Friday.
The ideal candidate should have a solid understanding of WordPress and the ability to troubleshoot common issues. You must be able to do website migrations, PHP version updates, plugin maintenance and have a high level understanding of Elementor PRO.
You will be responsible for providing timely responses to customer inquiries and ensuring a high level of customer satisfaction. If you are passionate about helping others and have the necessary skills, we would love to hear from you!
Excellent spoken English is needed.
This role will be based around UK working hours from Monday - Friday.
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Log inClarification Board Ask a Question
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Can you clarify which support tools or ticketing system you currently use (e.g., Freshdesk, Zendesk, email, CRM), and what the expected response time and workflow will be for handling customer support requests?
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Hi Nina
Will you be accepting proposals using UK Minimum Wage and / or Living Wage rates?
Although you have suggested Experience Level 'Entry', the work description suggests someone with a level of 'Expert', hence the rates enquiry.
Kind regards
Farook