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Website error coming up for some users - built on Base44

  • Posted:
  • Proposals: 30
  • Remote
  • #4501393
  • Awarded
Salihu G.Hamza M.eclat systemsRuth F.Taiwo S. + 25 others have already sent a proposal.
  • 7

Description

Experience Level: Entry
Hi, my website which was built on Base44 is showing an error for some people that try and visit it (image attached). However, it is loading for me and I have also check in an incognito window and it's coming up fine.

I need to fix this asap - it is built on Base44, hosted on Krystal and dns records on 123reg.

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Clarification Board Ask a Question

  • Naresh S.

    Hi Sikha, could you please let me know whether the "Service is suspended by owner" message is being shown directly by Krystal hosting for affected users, and if any recent changes were made to the domain, DNS records, hosting account, billing, or Base44 deployment before the issue started? This will help determine whether it's a hosting/account suspension issue or a DNS/routing problem affecting only certain visitors.

    Thanks
    Naresh

  • Synergic Softek Solutions Pvt. Ltd.

    DNS issue. With www it gives an error

  • TSOLUTIONS

    Shika

    Your plan has expired, please confirm

  • Synergic Softek Solutions Pvt. Ltd.

    https://frontrow.uk.com/ it's opening from my end in India

  • Muhammad F.

    Did you changed the A record or other DNS configuration recently ?