Telemarketing Macro Program Development Note to Developers

Note to Developers

We are seeking developers who have previous experience in building similar macro programs. Please submit bids with realistic development costs.

1. Project Objective

Develop a telemarketing macro program that automates call initiation and SMS messaging.

The goal is to enable efficient call management and large-scale communication.

2. Main Features and Requirements

Multilingual Support

The program must support both English and Korean, with all UI elements available in both languages.

Language switching should be available in real time.

Call Functionality

Caller ID Format: The caller ID should follow the Korean mobile phone number format (e.g., 010-0000-0000).

Call Start/End Time Settings: Call start and end times can be set in seconds within a 24-hour window.

Repetitive Call Interval Settings: Call intervals and end intervals are to be set in seconds. All settings can be adjusted in seconds.

Random Interval Settings: The ability to set both fixed and random intervals for calls and SMS dispatch.

Caller ID Change Feature: The caller ID must change randomly for each call from a predefined list of numbers.

Bulk Call Settings: The program should support bulk calling of up to 100 calls at once, with appropriate intervals to distribute load.

SMS Sending Feature

Simultaneous SMS Sending: Support for sending up to 200-300 SMS messages at once, with intervals between sends to distribute load.

SMS Sender Number Management: The sender's number should change automatically for each SMS.

SMS Start/End Time Settings: SMS dispatch times can be set in seconds within a 24-hour window.

Communication Scheduling and Limits

Holiday Settings: Calls and SMS dispatch are automatically suspended on specific days (e.g., weekends, holidays).

Budget Control: Set daily maximum limits for call and SMS volume to avoid excessive use.

Real-Time Alerts and Error Handling

Real-Time Alerts: Receive alerts via in-app pop-ups when specific conditions are met (e.g., successful dispatch, failure).

Automatic Retry: If an error occurs during call or SMS dispatch, the program should automatically retry the action. The user should also have the ability to pause or stop ongoing tasks.

API Integration

Twilio API and AWS Usage: Integrate Twilio and AWS for reliable call and SMS functionalities.

Data Management and Analysis

Data Storage and Editing: Phone number contact data should be editable in real time within the program and saved in CSV format for easy management.

Real-Time Dashboard: Provide a real-time dashboard that monitors the success and failure rates of calls and SMS messages, along with detailed success/failure reasons after dispatch (e.g., 'Success: 95 calls, Failure: 5 calls').

User Interface (UI)

Intuitive UI: Include intuitive controls like sliders and dropdown menus, allowing users to easily adjust settings. Add the capability for users to schedule call and SMS tasks and provide a UI for easy management of these schedules.

Scalability Consideration

Although currently designed for a single user, the program should be built with the flexibility to scale to a web-based solution or integrate with additional communication services if needed.

User Access Management

The program allows only one user to log in at a time, with no lock feature for data being accessed concurrently.

Log Records

Log records of internal program operations are optional and can be added as needed.

User Manual and Tutorials

Provide a simple user manual and tutorials to help users easily understand and operate the program.