Telegram bot for our Shopify store — Python, order lookups

We're a Portland-based specialty-coffee roaster and D2C subscription
business, and we're looking for a Python developer to build v1 of a
customer-facing Telegram bot. This is the first of three planned
phases, so we're really looking for someone we can keep working
with.

What we need
– Telegram bot in Python (aiogram or python-telegram-bot, your call)
– Menu-driven flow with four options: track my order, FAQ, manage
subscription info, talk to a human
– Order-status lookup by order number via the Shopify Admin API
(read-only)
– Static FAQ answered from a JSON or YAML file (around 20 Q&As, we
supply the content)
– Human handoff — forward the conversation into our admin Telegram
group with user context (order number, last question, timestamp)
– Admin commands for reloading the FAQ and viewing simple stats
– Deployment on Railway, Fly.io or a small VPS, whichever you'd
recommend; we'll fund the infra
– README with setup and env-variable list

What we provide once we agree
– Shopify Admin API credentials
– FAQ content
– Bot token, admin group, private repo access
– One week of paid follow-up support if small tweaks come up after
handover

Roadmap
v1 is this project. v2 adds an AI-powered FAQ on top of the same
bot. v3 is the WhatsApp Business version plus Spanish and
Portuguese for our overseas subscribers. If v1 lands well you're
our default candidate for v2 and v3, and we'll come back within a
few weeks — not months.

We're not chasing the lowest bid; we're looking for a reliable
collaborator with a clean codebase.

In your proposal please cover
– One or two Telegram bots you've shipped
– Which library and hosting option you'd pick and why
– A realistic timeline
– Any questions on scope

Thanks!