Software Integration and SMS/Survey Service
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Post a project like this$1.0k
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Ranked Top 5 CERT in PPH with Microsoft GOLD partner | .NET Framework | Umbraco | PHP/WordPress | Native & Cross Platform Mobile App | MEAN | MERN
Ahmedabad
14494731331687590281881624243856725071733225638323111332326163261327
Description
Experience Level: Expert
Dear Freelancer
We are chain of Gym and we have branches in different cities.
This task contains the following major points:
1- Using Clubready software API to get customers information (Name/Branch Name/Mobile#)
2- Having a Master Google sheet to activate and deactivate the (SMS/Survey) sending.
3- The Master Google sheet also contains the ability to add new branch.
4- The Master Google sheet also contains the survey questions (different for each branch).
5- Survey results saved on other Google sheet named Survey Data Google sheet for the Survey Results Auto report per branch when the service deactivated.
The system should do the following:
When the PR Agent would like to get the customers feedback for any branch, he/she will activate the service from the Master Google sheet for that specific branch. That branch survey questions should be ready and written in the same Master Google Sheet for that specific branch and that survey questions might be different from other branches survey questions (Maximum 5 questions).
The system will send an SMS to the customer after specific number of minutes from the customer check in time into the branch (The number of minutes changeable from the Master Google Sheet e.g. 45 Minutes or 60 Minutes), the customer will get the SMS under the company name with content on Arabic (e.g. Thank “Customer Name” for visiting “Branch Name” branch, please evaluate the visit “Survey Link”) when the customer open the link he/she will reach the survey questions related to that specific branch with easy and quick way to answer the survey questions. The answers will be saved on the Survey Data Google sheet and if the answers fit with specific criteria (e.g. All answers are poor) the Google sheet should auto send an email to the PR Agents email addresses as Urgent Case needs an immediate action and the email contain the following information:
Branch Name, Customer Name, Mobile number, Check in Date/Time and Customer answers (Poor Service) for immediate action from the PR Agents. If the survey answers were normal, the system should save it on the Survey Data Google Sheet and Auto generate a “Customer Satisfaction Report” for that specific branch when the PR Agent Turn the service off.
The system should be smart to check if the customer has been communicated before (SMS/Survey send to him/her) before for this branch evaluation period so he/she will not receive any SMS again for this evaluation period for that specific branch.
NOTE: Before submitting your proposal make sure you understand the above description to avoid any misunderstanding.
Good luck.
We are chain of Gym and we have branches in different cities.
This task contains the following major points:
1- Using Clubready software API to get customers information (Name/Branch Name/Mobile#)
2- Having a Master Google sheet to activate and deactivate the (SMS/Survey) sending.
3- The Master Google sheet also contains the ability to add new branch.
4- The Master Google sheet also contains the survey questions (different for each branch).
5- Survey results saved on other Google sheet named Survey Data Google sheet for the Survey Results Auto report per branch when the service deactivated.
The system should do the following:
When the PR Agent would like to get the customers feedback for any branch, he/she will activate the service from the Master Google sheet for that specific branch. That branch survey questions should be ready and written in the same Master Google Sheet for that specific branch and that survey questions might be different from other branches survey questions (Maximum 5 questions).
The system will send an SMS to the customer after specific number of minutes from the customer check in time into the branch (The number of minutes changeable from the Master Google Sheet e.g. 45 Minutes or 60 Minutes), the customer will get the SMS under the company name with content on Arabic (e.g. Thank “Customer Name” for visiting “Branch Name” branch, please evaluate the visit “Survey Link”) when the customer open the link he/she will reach the survey questions related to that specific branch with easy and quick way to answer the survey questions. The answers will be saved on the Survey Data Google sheet and if the answers fit with specific criteria (e.g. All answers are poor) the Google sheet should auto send an email to the PR Agents email addresses as Urgent Case needs an immediate action and the email contain the following information:
Branch Name, Customer Name, Mobile number, Check in Date/Time and Customer answers (Poor Service) for immediate action from the PR Agents. If the survey answers were normal, the system should save it on the Survey Data Google Sheet and Auto generate a “Customer Satisfaction Report” for that specific branch when the PR Agent Turn the service off.
The system should be smart to check if the customer has been communicated before (SMS/Survey send to him/her) before for this branch evaluation period so he/she will not receive any SMS again for this evaluation period for that specific branch.
NOTE: Before submitting your proposal make sure you understand the above description to avoid any misunderstanding.
Good luck.
FAISAL A.
100% (6)Projects Completed
6
Freelancers worked with
4
Projects awarded
15%
Last project
2 Mar 2021
Saudi Arabia
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