Program creation

I need a program created, to pull information from the program we use for our CRM (start infinity) this program needs to pull specific fields from our CRM to create printer Le
Forms with the relevant data I.E our customer services needs a form with issues reported to give to our on-site engineers, I need the app to pull the specific fields required to create the form and print off, this is one example of what I need there will be several forms needing to be created from similar data.