Dialogflow CX setup

Customer Service and Support
FAQs: Answer frequently asked questions about travel packages, destinations, pricing, and more.

Troubleshooting: Assist customers with common issues like booking errors, payment failures, or itinerary changes.

Emergency Assistance: Provide immediate help in case of emergencies, such as cancellations, delays, or other travel disruptions.

Booking and Reservations
Availability Check: Allow customers to check the availability of flights, hotels, or travel packages.

Booking Process: Assist customers in making reservations, including selecting dates, destinations, and additional options like car rentals or excursions.

Payment: Integrate with payment gateways to facilitate secure transactions within the chat interface.

Personalized Recommendations
Tailored Packages: Suggest travel packages or activities based on the customer's preferences, past bookings, or even current location.

Upselling and Cross-Selling: Recommend additional services or upgrades, such as travel insurance, guided tours, or premium seating.

Pre-Trip and Post-Trip Engagement
Itinerary Sharing: Send customers their travel itinerary and any necessary tickets or vouchers.

Travel Tips: Provide useful information like weather forecasts, local customs, or must-see attractions at the destination.

Feedback Collection: Post-trip, ask for customer feedback to understand their experience and make improvements.

Real-Time Updates
Notifications: Send real-time updates about flight delays, gate changes, or any other important information.

Live Chat: Offer the option to connect to a human agent for queries that the chatbot can't handle.

Multi-Channel Support
Omnichannel Presence: Be available on multiple platforms where your customers are, such as your website, mobile app, and social media channels like Facebook Messenger or WhatsApp.
Data Analytics
User Behavior Analysis: Collect and analyze data on customer interactions to understand behavior, preferences, and pain points.

Performance Metrics: Track key performance indicators (KPIs) like engagement rate, resolution time, and customer satisfaction to continually improve the chatbot's effectiveness.