AI Phone Bot for Maintenance & Lettings Call Handling

We are a small estate agency in the UK managing properties. We are looking for a developer to set up an AI-powered phone bot to handle incoming calls for:

Maintenance requests from tenants

Prospective tenant enquiries

Key Requirements:

Greet callers, guide them through scripted questions

Identify emergencies (e.g., leaks, no heating) and instantly forward to on-call number

Log details to Google Sheets or CRM

Send automated SMS with form link (Google Form/Jotform) to prospective tenants

Use speech-to-text for accurate logging (OpenAI Whisper or similar)

Integrate with Twilio, Yodel.io, Aircall, or your recommended solution

Call recording with GDPR compliance

Must be reliable and cost-effective

Deliverables:

Fully functional AI phone bot

Documentation for updates and maintenance

Brief remote training for our staff

Timescale: 2–3 weeks from project start

Budget: Please provide a fixed setup cost and hourly rate for future tweaks.

When Applying, Please Include:

Relevant experience with AI voice bots/call automation

Example projects or demos

Your proposed platform and why

Estimated cost and timescale

Questions for Applicants:

Which platform would you recommend for our needs and why?

Have you integrated AI call systems with Google Sheets or CRMs before?

Can you provide a similar project you’ve completed?