Add email from custom form into CC box within ZenDesk
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£100(approx. $126)
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- #3627344
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Certified Laravel Developer | PHP | VueJS | Wordpress | API | Logo | Responsive Design | Shopify
Karachi
Creative Graphics Designer & Full stack Developer| Shopify expert| Data entry |PDF Editing
Toronto
6405092608368139391448801190045519686213075310
Description
Experience Level: Entry
We have a custom written Wordpress plugin that allows forms to be created on Wordpress websites.
We use one of these forms as a support contact form which emails the submission into Zendesk and creates a ticket.
This is great, but the senders email address isn't inserted into the to: or cc: fields within the ticket. We have to manually copy and paste it and and often forget meaning customers don't see our reply.
Below is an example of the submission hat is reined by Zendesk:
Hello,
This email is just to let you know that the form Notification Test Request (form id 4478) has a new submission.
Please login here to view the submissions for this form.
Here are the details of the submission:
Submission Received: 28/06/2022 18:56
Name: Customer Name
Email Address: customer@emailaddress
Message: Customer message
We use one of these forms as a support contact form which emails the submission into Zendesk and creates a ticket.
This is great, but the senders email address isn't inserted into the to: or cc: fields within the ticket. We have to manually copy and paste it and and often forget meaning customers don't see our reply.
Below is an example of the submission hat is reined by Zendesk:
Hello,
This email is just to let you know that the form Notification Test Request (form id 4478) has a new submission.
Please login here to view the submissions for this form.
Here are the details of the submission:
Submission Received: 28/06/2022 18:56
Name: Customer Name
Email Address: customer@emailaddress
Message: Customer message
Inspirar B.
100% (9)Projects Completed
13
Freelancers worked with
13
Projects awarded
26%
Last project
28 Mar 2024
United Kingdom
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