Fortnite Issue
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Lucy V.
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Hello Lucy,
What was the step before the skins were gone?Lucy V.17 Feb 2024Not entirely sure but we think it was when I set up Fortnite on my other sons Xbox, different username but same email. My first son who lost his skins (everything pre 2023) plays on PlayStation. It’s impossible to get hold of Epic Games, the two factor code never comes through to use the help functionality. I’ve looked in archive skins, restored licenses but really don’t know what else to do. I read it could be i need to merge accounts but really don’t want to sign out as if it shuts down I worry I can’t communicate with Epic Games to get back in. Thanks for any questions or a phone number for Epic Games.
Shaker S.18 Feb 2024Is it normal/allowed to create 2 accounts with one email?
Did you try to reach out to Epic Support?