Freshdesk

I seek an experienced freelancer to optimize the functionality and settings of our Freshdesk support portal. Our newly established help desk requires expert configuration to fully support the needs of our growing business. The selected candidate will review our current Freshdesk implementation and tide settings to streamline our ticketing workflows. This may include adjusting ticket fields, status updates, and notification routines to streamline our response procedures. Customizing the agent interface with shortcuts and default actions could expedite our response times. Organizing our knowledge base with targeted categorization and hierarchical structuring will improve end-user satisfactions levels. Tailoring theFreshdesk brand to coordinate with our company's digital presence will offer customers a seamless support experience. Prior familiarity with Freshdesk administration is essential along with strong written communication skills and analytical problem-solving abilities. The right freelancer will help take our support capabilities to the next level through customizing this vital sales and customer service system.