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WooCommerce Experienced Dev needed - Debug Website Issues

  • Posted:
  • Proposals: 89
  • Remote
  • #4519193
  • OPPORTUNITY
  • Open for Proposals
Razan M.Bisma I.Rajeev K.Riffat B.David O. + 84 others have already sent a proposal.
  • 3

Description

Experience Level: Expert
Hello, I need an experienced developer to check the website for any incompatibilities, errors, theme problems or plugin issues, and then fully test all the payments methods on our website and look for any bugs or / and theme issues that could be effecting the conversion rate during paying on the website. A few customers have reported issues in the past so an experienced developer who knows how to fully test the checkout and look deeper into logs is required. Note we do not know if there is a specific bug but would like the theme / website checked.

Currently use PayPal advanced card payments and Mollie Card payments, some customers are reporting issues with the checkout process. I do not know the specific issue, but it appears to be hesitation on loading screens, or buggy confirmations of successful or failed payments. I can confirm payments are going through but I'd just like to check there are no deeper errors happening server side.

Main duties would be

1. Check the website for general issues (If required)
2. Update plugins / themes if needed (If required)
3. Troubleshoot any payment bugs, problems with the checkout process, payment confirmations. (If required)
4. Health check of website, anything that needs addressing. (If required)

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Clarification Board Ask a Question

  • Tafsol Technologies

    -/ Are the reported problems happening more often with PayPal, Mollie, or both?

    -/ Are you using any checkout customisation, caching, Cloudflare/CDN, optimisation, subscription, currency, or fraud-prevention plugins that interact with WooCommerce checkout?

    -/ Are PayPal and Mollie webhooks currently showing any failed or delayed events, and do you have access to the hosting/server error logs?

  • IApp T.

    Hi Graham,
    I have few queries:

    1. Could you please share the website URL so I can review the current checkout setup?
    2. Do you have a staging/test environment where we can safely test PayPal Advanced Card Payments and Mollie?
    3. Do you have any recent examples of customers experiencing the issue, such as the device/browser used, approximate time, or screenshots/error messages?

  • VCONN P.

    Hi Graham,

    A couple of quick questions before we begin:

    1. Do you have a staging environment where we can safely test PayPal Advanced Card Payments and Mollie without affecting live customers?

    2. Have the reported checkout issues been more common on any particular device/browser, or are there any screenshots/error messages from customers?

    Best,
    VConn Pvt Ltd

  • Robert M. B.

    Graham,
    Will you be able to temporarily provide cpanel or ftp access for troubleshooting efforts?

  • App Mechanic

    - Can you provide staging access so payment flows, plugin or theme updates, and debugging can be tested safely before production changes?
    - Do the reported issues occur with specific devices, browsers, countries, payment methods, or order types?