
Urgent issues Magento 2.4.3
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Adobe Commerce| Magento 2 Certified Developer | Consultant (ECommerce - B2B Expert)
PHP LARAVEL DEVELOPER | Full Stack Developer | PHP • Node.js • React.js • Vue.js
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Description
Experience Level: Expert
ISSUE 1 – Customer can't log in even after activation and password reset
Summary:
Customer is created via API, activates account via email, then fails to log in even after resetting password.
Possible causes:
- Customer is marked as activated, so activation module is not blocking.
- Password hash or session/token generation might be faulty.
- Custom plugin or observer might silently reject login.
Recommended checks:
1. Check `customer_entity` table – `confirmation` field should be NULL.
2. Review logs for authentication failures.
3. Verify Magento\Customer\Model\Authentication::authenticate().
4. Disable custom modules to isolate cause.
---
ISSUE 2 – Login works after activation, then fails later with status "Pending"
Summary:
Customer activates and logs in successfully. But after logout, status reverts to "Pending", blocking login.
Possible causes:
- Terrific Minds module may reset status post-logout or on cron job.
- Custom logic is overwriting customer status.
Recommended checks:
1. Review Terrific Minds module code for any observers on logout.
2. Check for CRON jobs that reset customer status.
3. Test customer flow step-by-step while logging DB status value.
THIS MAY BE RESOLVED
---
ISSUE 3 – Apple Pay payment goes through but no order is created
Summary:
Payment is captured (e.g. via Stripe), but Magento doesn’t create the order.
Possible causes:
- App frontend doesn’t call placeOrder() API after payment success.
- Magento fails during order creation step due to quote/cart mismatch.
- Stripe webhooks not connected to Magento for session confirmation.
Recommended checks:
1. Confirm app calls `/rest/V1/carts/mine/payment-information` after payment.
2. Check `\Magento\Quote\Model\QuoteManagement::submit()` for failures.
3. Review logs (exception/system) for errors during Apple Pay flow.
4. Check if order is being held in quote and never converted.
---
Summary:
Customer is created via API, activates account via email, then fails to log in even after resetting password.
Possible causes:
- Customer is marked as activated, so activation module is not blocking.
- Password hash or session/token generation might be faulty.
- Custom plugin or observer might silently reject login.
Recommended checks:
1. Check `customer_entity` table – `confirmation` field should be NULL.
2. Review logs for authentication failures.
3. Verify Magento\Customer\Model\Authentication::authenticate().
4. Disable custom modules to isolate cause.
---
ISSUE 2 – Login works after activation, then fails later with status "Pending"
Summary:
Customer activates and logs in successfully. But after logout, status reverts to "Pending", blocking login.
Possible causes:
- Terrific Minds module may reset status post-logout or on cron job.
- Custom logic is overwriting customer status.
Recommended checks:
1. Review Terrific Minds module code for any observers on logout.
2. Check for CRON jobs that reset customer status.
3. Test customer flow step-by-step while logging DB status value.
THIS MAY BE RESOLVED
---
ISSUE 3 – Apple Pay payment goes through but no order is created
Summary:
Payment is captured (e.g. via Stripe), but Magento doesn’t create the order.
Possible causes:
- App frontend doesn’t call placeOrder() API after payment success.
- Magento fails during order creation step due to quote/cart mismatch.
- Stripe webhooks not connected to Magento for session confirmation.
Recommended checks:
1. Confirm app calls `/rest/V1/carts/mine/payment-information` after payment.
2. Check `\Magento\Quote\Model\QuoteManagement::submit()` for failures.
3. Review logs (exception/system) for errors during Apple Pay flow.
4. Check if order is being held in quote and never converted.
---
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Last project
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Log inClarification Board Ask a Question
-

Hi James L,
To address these challenges effectively, I have a few questions:
Please confirm if you have logs or detailed error messages for the customer login and Apple Pay issues that can help identify the root causes.
Could you share information about any recent updates, custom modules, or third-party integrations that might have impacted the Magento 2.4.3 environment?
Are there specific timelines or priorities for resolving these issues, such as addressing the customer login problem or the Apple Pay flow first?
Looking forward to hearing from you soon.
Best,
Anwar
1126435
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