Prestashop module sends email to customer in wrong language
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Description
Experience Level: Entry
Estimated project duration: 1 day or less
I have a prestashop module called : Google Rich Snippets + Product Ratings and Reviews from developer Businesstech.fr
The problem in this module is that it sends out emails in wrong languages. For example, a French customer receives a Dutch email. I want the emails in the native customer language.
I contacted the developer lots of times. He said the email templates must be translated. But the problem is: ALL emails are translated. As well as in their module backoffice as in my ftp. So I don't know what the problem is and they (the developer) don't fix this for me.
Can you? See enclosed an email i received today from a french customer. As you can see its Dutch and the email subject is English. Even the Dutch email is not my Dutch email template. So what is wrong?
The problem in this module is that it sends out emails in wrong languages. For example, a French customer receives a Dutch email. I want the emails in the native customer language.
I contacted the developer lots of times. He said the email templates must be translated. But the problem is: ALL emails are translated. As well as in their module backoffice as in my ftp. So I don't know what the problem is and they (the developer) don't fix this for me.
Can you? See enclosed an email i received today from a french customer. As you can see its Dutch and the email subject is English. Even the Dutch email is not my Dutch email template. So what is wrong?
CATHARINA B.
100% (21)Projects Completed
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31 Aug 2023
Spain
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