E-commerce website with complex Backend requiring many features

We Are a menshealth online pharmacy e-commerce store. Our branding is a high end premium look, simalar to Hugo Boss (I will send you some of the content we have so you can get a feel of the brand image we want). Since we are an online pharmacy the user journey is a bit different. Customers will be need to be prompted to take a questionnaire when selecting treatments or medicines they want and based on the answers to the questions they ask they will be approved or decline (this is in line with the laws for selling medicine in the UK). A perfect example of how the website should operate is our competitors https://www.numan.com https://www.manual.co https://www.forhims.co.uk , please take a look at these websites our user journey will be identical.

The front end design is already made on figma, you would just need to code it.

Must Haves

Backend:

- [ ] We want our questionnaires to be presented to the patients and most importantly for them to have a seamless user journey (one click ) - next page etc like numan, hims etc

- [ ] We want this questionnaire to exclude contraindicated patients from continuing from further into our questionnaire and stopping them there and then.

- [ ] Once the patient has completed a questionnaire and they have selected their products we would like the patient to create an account (can be before or after tbh)
- the questionnaire entries should be saved on the patients profile

- [ ] They can select the item and purchase it through payment gateway

- [ ] We would like to offer patients a choice to join subscriptions and start from initial purchase

- [ ] We would like for sure option for promo codes ( forgive if obvious )

- [ ] Patient account and profile login , we would like their questionnaire to be saved for the treatment selected - allowing them to repurchase maybe a confirmation button that nothing has changed in their medical history. Patients should be able to view order history and repurchase, being able to IDEALLY see status of orders, they can update their delivery and payment details – this may be a must to allow repurchase

- [ ] From our side once payment has been taken, the “order summarY” should automatically transfer into a private prescription, the order confirmation / prescription that is made needs to be stored - this can just convert to PDF and stored on a file on the PC manually - possibly if we click verify and this can transform the order summary into a PDF file with a summary and prescription. ( (this can be complex to a varying degree I imagine, I would say just as minimum a must we can create a PDF from order summary that will have all details needed to qualify it to become a prescription )

- From “our dashboard” we must be able to see all pending orders, and all accounts these orders are linked to. We should be able to see the patient profiles
- A Must have would be the subscription factor incorporated however reminders etc and further function I’ve put in the category below of should have

Should have

-- [ ] Reminder for subscription dates and which medications to be dispensed and when for the next authorisation ( subscription payment )


- [ ] We want to see all orders from all accounts and all statuses ( pending , awaiting approval for prescription, awaiting delivery delivered )
- patient login with order history and repurchase fits in both categories we ideally just want them to be able to repurchase smoothly so updating billing and delivery may not be absolutely needed ?




Ideal world
- [ ] We ideally would like an algorithm to have the system select certain products for certain patients based on choices they make
- prescription online signing generator were we can create prescriptions from order details by a signing function on the backend – which will automatically create a prescription that’s signed
- We would like a review process integration so like feedback trust pilot integration
- [ ] Click and drop integration with Royal Mail ideally but depending on how this can be done or how useful
- [ ] We can have a system and integration with mail chimp etc to send out patient offers and news
- [ ] Ideally we like ideal world can have patient medical record system on board listing all our patients - current and previous orders and all history of the patient and profiles this wont need to be customised but rather for viewing and record , this may be doubled up as like account summaries