Create Knowledge Base in Sharepoint
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SharePoint Developer, Power Apps, Power Automate and MS Teams Consultant, Office 365 Solution Associate
London
54824115581278364305152345455334112
Description
Experience Level: Intermediate
Background
Our company has an established knowledge base (kb) which it is looking to upgrade. The current kb provides information about products, accessories, accreditation, user manuals and FAQ’s to our workforce, primarily focused in sales and sales support. However it has grown over the past few years in an uncontrolled manner and it is now difficult to locate relevant information. Little attention has been paid to accurate indexing, site planning and the use of keywords, with the result that it is now poorly used and data is out of date. Our product range of radio communications equipment and accessories is complex with each radio variant featuring different functionality and accreditation for the markets they are purchased for use within. Thus it is vital that a fully up-to-date, properly managed, accurate and easily accessible kb is developed to support the business needs for the future.
Further details about the project available in the attachment.
Our company has an established knowledge base (kb) which it is looking to upgrade. The current kb provides information about products, accessories, accreditation, user manuals and FAQ’s to our workforce, primarily focused in sales and sales support. However it has grown over the past few years in an uncontrolled manner and it is now difficult to locate relevant information. Little attention has been paid to accurate indexing, site planning and the use of keywords, with the result that it is now poorly used and data is out of date. Our product range of radio communications equipment and accessories is complex with each radio variant featuring different functionality and accreditation for the markets they are purchased for use within. Thus it is vital that a fully up-to-date, properly managed, accurate and easily accessible kb is developed to support the business needs for the future.
Further details about the project available in the attachment.
Ali I.
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10 May 2024
United Kingdom
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