Quality Coordinator for a social media related project
- or -
Post a project like this$$$
- Posted:
- Proposals: 8
- Remote
- #2004185
- Expired
Research Guide, Academic Writer, Technical Writer, Consultant, Manager, Supply Chain Management Expert
Texas City
Marketing Manager, Project Manager, Business Development Manager, Client Relationship Affiliate Manager, Writer.
Norwich
2406534119865306307321781147005128881113168231992321
Description
Experience Level: Expert
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Manage a team of Quality Analyst, measuring and improving the productivity of the team;
• Team’s assessment: commitment, punctuality, attendance, initiative, capacity to achieve the proposed targets, relationship with colleagues, etc.) and team member's performance evaluation;
• Liaise with clients to ensure proper implementation of client and/or project Quality;
• Act as a subject matter expert on client’s monitoring guidelines and in close coordination with Teleperformance and client quality process owners;
• Coach and support Quality Analysts in addition to their own side-by-side and remote daily monitoring;
• Responsible for overseeing staff management, quality system management, accuracy, productivity and feedback channels;
• Manage the quality assurance management system within the project and the operation and reporting, on a continuous basis of improvement, all non-compliance matters that may arise;
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Experience:
• At least 2 years of experience as Quality Analyst;
• Experience on team management and leadership;
• At least 1 year of professional experience in contact center environment or related industries (preferential);
• Proven record of Quality Assurance Management process implementation and/or design;
• Experience/knowledge of Social Media Advertisment.
Skills required
• Excellent communication and interpersonal skills with the client and teams;
• Analytical and strategic capability;
• Professional maturity and stress management;
• Planning and Organizing;
• Capacity to innovate.
Specific skills
English minimum at level: Solid B2/C1
• Manage a team of Quality Analyst, measuring and improving the productivity of the team;
• Team’s assessment: commitment, punctuality, attendance, initiative, capacity to achieve the proposed targets, relationship with colleagues, etc.) and team member's performance evaluation;
• Liaise with clients to ensure proper implementation of client and/or project Quality;
• Act as a subject matter expert on client’s monitoring guidelines and in close coordination with Teleperformance and client quality process owners;
• Coach and support Quality Analysts in addition to their own side-by-side and remote daily monitoring;
• Responsible for overseeing staff management, quality system management, accuracy, productivity and feedback channels;
• Manage the quality assurance management system within the project and the operation and reporting, on a continuous basis of improvement, all non-compliance matters that may arise;
---
Experience:
• At least 2 years of experience as Quality Analyst;
• Experience on team management and leadership;
• At least 1 year of professional experience in contact center environment or related industries (preferential);
• Proven record of Quality Assurance Management process implementation and/or design;
• Experience/knowledge of Social Media Advertisment.
Skills required
• Excellent communication and interpersonal skills with the client and teams;
• Analytical and strategic capability;
• Professional maturity and stress management;
• Planning and Organizing;
• Capacity to innovate.
Specific skills
English minimum at level: Solid B2/C1
Paulo M.
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Last project
4 May 2024
Portugal
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