Restoring my administrator rights on a Facebook page that got stolen
- or -
Post a project like this3243
€500(approx. $537)
- Posted:
- Proposals: 4
- Remote
- #782988
- Completed
Description
Experience Level: Expert
- We've had our site's Facebook page stolen this past Monday.
- A hacker got into the account which had the administrator role for the page in question, added himself as administrator and removed everyone else, including the original account of the administrator (which is me).
- The hacker also changed the page's URL/alias from:
www.facebook.com/www.ronaldo7.net
to
www.facebook.com/ronaldo7fanclubs
- The Facebook account which got compromised is now secured, but the administrator access to the page was lost and the page is now being run/managed by the hacker.
The page's name is still Ronaldo7.net (you can easily find it through the Facebook search too, since it's a big one with more than 4 million visitors). It's naturally an important channel of communication with our site's users (www.ronaldo7.net), and getting it back as soon as possible would be extremely important.
Basically we need someone who can get us in touch with the right team/department on Facebook in order to handle this hacking incident/issue. This happened this past Monday (May 18), and we obviously already tried to reach out to Facebook through their contact forms available on their Help section, but without any success so far. The only feedback we've had was from their "Violation and Infrigements" department, simply telling us to go read their FAQ page in regards to hacked accounts. Those pages offer no option to get in touch with them and in this situation there's obviously the need of an human intervention in order to restore the administrator access/privileges on the page to the original account and the remove the hacker from there.
Thanks and I would really appreciate any help on this!
- A hacker got into the account which had the administrator role for the page in question, added himself as administrator and removed everyone else, including the original account of the administrator (which is me).
- The hacker also changed the page's URL/alias from:
www.facebook.com/www.ronaldo7.net
to
www.facebook.com/ronaldo7fanclubs
- The Facebook account which got compromised is now secured, but the administrator access to the page was lost and the page is now being run/managed by the hacker.
The page's name is still Ronaldo7.net (you can easily find it through the Facebook search too, since it's a big one with more than 4 million visitors). It's naturally an important channel of communication with our site's users (www.ronaldo7.net), and getting it back as soon as possible would be extremely important.
Basically we need someone who can get us in touch with the right team/department on Facebook in order to handle this hacking incident/issue. This happened this past Monday (May 18), and we obviously already tried to reach out to Facebook through their contact forms available on their Help section, but without any success so far. The only feedback we've had was from their "Violation and Infrigements" department, simply telling us to go read their FAQ page in regards to hacked accounts. Those pages offer no option to get in touch with them and in this situation there's obviously the need of an human intervention in order to restore the administrator access/privileges on the page to the original account and the remove the hacker from there.
Thanks and I would really appreciate any help on this!
Guilherme N.
100% (16)Projects Completed
23
Freelancers worked with
19
Projects awarded
12%
Last project
28 Jun 2023
Portugal
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