Help with Facebook Business Platform
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Description
Experience Level: Expert
We have a Facebook Business page, https://www.facebook.com/nagafighter. I have run into an issue that I cannot find a resolution to (searching using Google, Facebook Help - what a joke) and I was hoping you could provide guidance. I have attached a screenshot that my comments below refer to.
This problem happens both on the computer (tried multiple browsers and multiple computers) and on a mobile device. I tried clearing the cache and some other suggestions I found online but with zero success. The problem occurs in the normal page, page manager (mobile) and Business Manager (computer). Another person has looked at this and has experienced the same problem.
When I go to the Inbox I get to the page in the image. When I go to look at messages located in the Facebook group (red arrow) that are labeled ‘Facebook Page Post’ I just get the swirling circle that shows it is thinking but nothing ever comes up. Posts that are green show up no problem. I need to know how to fix this or to at least understand why I am unable to view these comments.
This problem happens both on the computer (tried multiple browsers and multiple computers) and on a mobile device. I tried clearing the cache and some other suggestions I found online but with zero success. The problem occurs in the normal page, page manager (mobile) and Business Manager (computer). Another person has looked at this and has experienced the same problem.
When I go to the Inbox I get to the page in the image. When I go to look at messages located in the Facebook group (red arrow) that are labeled ‘Facebook Page Post’ I just get the swirling circle that shows it is thinking but nothing ever comes up. Posts that are green show up no problem. I need to know how to fix this or to at least understand why I am unable to view these comments.
Joe C.
100% (34)Projects Completed
18
Freelancers worked with
15
Projects awarded
75%
Last project
29 Aug 2023
United States
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