Phoenix - Your AI AssistantCustomer service management
- Posted:
- Proposals: 14
- Remote
- #4486687
- Awarded
Ystrad Mynach 
Description
Experience Level: Entry
Provide courteous, efficient customer service for two brands, answering common FAQs and order inquiries. Responsibilities include guiding customers to change sizes via Shopify, confirming email notifications, clarifying that sizes are US/men with a site size chart showing women's conversions, explaining shipping and dispatch timelines (delivery 2–4 weeks; dispatch up to 2 weeks), and addressing multi-package shipments for large orders. Maintain accurate, friendly responses and log recurring issues for continuous improvement.
New Proposal
Login to your account and send a proposal now to get this project.
Log inClarification Board Ask a Question
-
Are you using Shopify Inbox, email, or a helpdesk tool like Gorgias, Zendesk and What’s the current daily volume of customer inquiries across both brands?