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Customer service management

  • Posted:
  • Proposals: 14
  • Remote
  • #4486687
  • Awarded
Blessing A.Femi B.Raju M.Tosin O.Yasir Q. + 9 others have already sent a proposal.
  • 5

Description

Experience Level: Entry
Provide courteous, efficient customer service for two brands, answering common FAQs and order inquiries. Responsibilities include guiding customers to change sizes via Shopify, confirming email notifications, clarifying that sizes are US/men with a site size chart showing women's conversions, explaining shipping and dispatch timelines (delivery 2–4 weeks; dispatch up to 2 weeks), and addressing multi-package shipments for large orders. Maintain accurate, friendly responses and log recurring issues for continuous improvement.

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Clarification Board Ask a Question

  • Adelegan O.

    Are you using Shopify Inbox, email, or a helpdesk tool like Gorgias, Zendesk and What’s the current daily volume of customer inquiries across both brands?