Customer service management

Provide courteous, efficient customer service for two brands, answering common FAQs and order inquiries. Responsibilities include guiding customers to change sizes via Shopify, confirming email notifications, clarifying that sizes are US/men with a site size chart showing women's conversions, explaining shipping and dispatch timelines (delivery 2–4 weeks; dispatch up to 2 weeks), and addressing multi-package shipments for large orders. Maintain accurate, friendly responses and log recurring issues for continuous improvement.