VO for a mental health awareness video

Hello
We are curating a video for a B2B client for world mental health day

Require a VO on top of background music which will run for up to 2 minutes . UK (only) regional accents welcome.

Included is a snippet here.

***Please provide a sample VO based on the snippet and the narrative for tone of voice****

The narrative definitely needs to be quite personal and empathetic e.g shifting focus from business outcomes, to the people who achieve those outcomes. In terms of tone, I think it would need to come across quite caring and concerned, yet still with a sense of direction and conviction that the proposed solution is within reach and will add considerable value .

[Initial rhyme to grab attention and initially draw the viewer in; one line per frame (which can have a short clip of an agent picking up a phone, speaking into the head mic, typing on a keyboard etc.). Something different to avoid that initial 3-second click-off rate.]


Here’s to the problem fighters,
The up-all-nighters
Customer enlighteners.

Here’s to the ones who are never complacent,
The ones with the patience,
Here’s to our Agents.


Contact centre agents have the most monitored, scrutinised and analysed role that exists – probably anywhere in the world.

Increasing contact volumes & Spend pressures mean contact centres survey their agents’ every move to ensure maximum efficiency.

And what happens when this pressure builds up?
[Graphic of an animated agent with ‘pressure’ being added on top one by one, flattening them, until the frame breaks in two.]

Poor mental health is one of the biggest contributors to attrition and absence in the workplace. The impact of unhappy agents is a £250 billion problem in the contact centre industry in Europe - and £45 billion in the UK alone! In a 500-seat contact centre this can equate to over £3m.
[[Graphic to show graph increasing by 30%.]]

It’s time to turn the tracking of agents into a positive, and reinstill the human touch.

This is not about providing a tick box solution; this is time for change. It’s time to really care.