Mobile App for Service/Case Management
- or -
Post a project like this$200
- Posted:
- Proposals: 4
- Remote
- #2188727
- Expired
Description
Experience Level: Entry
Features required:
This is for a GPS service team, The team works on Field and has access to the App. The Master Data of Online/Offline/other status will be provided by the Web Application.
1. App should be able to periodically check whether a device is online/offline and generate an incident and assign the incident to a service engineer in case of device being offline.
2. Device Status has to be obtained from our web application. Details of which will be shared upon finalization.
3. Enable Service engineer to manage the incident through the app.
4. Service engineer should be able to know the incident as soon as it is generated. Notification or app based alerts for new incidents.
5. Service engineer should be able to track all the incidents attended/resolved by him/her. A dashboard is needed for this.
6. Service engineer should be able to change the status of the incident from open to Attended/Resolved/Pending.
7. Provision for entering follow-up tasks in case of status being Attended/Pending
8. Provision for capturing comments in case of status being ‘Resolved’.
There are 3 User types for the App with different data views -Client, Admin, Field Engineer
Common Open Page
Dashboard -Device status -Online, Offline, Maintenance, Device Under Repair
-Report on Click for each Category
App should provided a consolidated dashboard providing the total number of devices and their status
App should generate consolidated reports summarizing the number of devices and their statuses.
Super user/ Admin View
-Case Allocation (Allocates Service cases to Technicians)
-Cases Closed
-Work in Progress
-Technicians
Service Engineer View
Dashboard -
There are 15 service engineers.
Each service engineer will have an unique id – which will be their mobile number.
Upon logging in Service engineer will be redirected to incidents assigned to the respective service engineer. (Parameters & Data Types are provided in the below table). By default this will be list of open cases for the current date.
Page should have MIS link – which when clicked should provide a dashboard with the following details for the user.
Number of open cases – By default will be the current date cases
Number of Resolved cases – By default will be the current date cases
Number of Attended cases – By default will be the current date cases
Number of Pending cases – By default will be the current date cases
User should also be able to retrieve the dashboard by selecting date range.
Upon clicking the number – user should be redirected to relevant cases which will be in the format as listed in the below table.
Provision for entering follow-up tasks in case of status being Attended/Pending
Provision for capturing comments in case of status being ‘Resolved’.
Upon ‘Resolved’ status – the corresponding device id status should be validated real-time and status 'Case Closed' to Admin/Super user
This is for a GPS service team, The team works on Field and has access to the App. The Master Data of Online/Offline/other status will be provided by the Web Application.
1. App should be able to periodically check whether a device is online/offline and generate an incident and assign the incident to a service engineer in case of device being offline.
2. Device Status has to be obtained from our web application. Details of which will be shared upon finalization.
3. Enable Service engineer to manage the incident through the app.
4. Service engineer should be able to know the incident as soon as it is generated. Notification or app based alerts for new incidents.
5. Service engineer should be able to track all the incidents attended/resolved by him/her. A dashboard is needed for this.
6. Service engineer should be able to change the status of the incident from open to Attended/Resolved/Pending.
7. Provision for entering follow-up tasks in case of status being Attended/Pending
8. Provision for capturing comments in case of status being ‘Resolved’.
There are 3 User types for the App with different data views -Client, Admin, Field Engineer
Common Open Page
Dashboard -Device status -Online, Offline, Maintenance, Device Under Repair
-Report on Click for each Category
App should provided a consolidated dashboard providing the total number of devices and their status
App should generate consolidated reports summarizing the number of devices and their statuses.
Super user/ Admin View
-Case Allocation (Allocates Service cases to Technicians)
-Cases Closed
-Work in Progress
-Technicians
Service Engineer View
Dashboard -
There are 15 service engineers.
Each service engineer will have an unique id – which will be their mobile number.
Upon logging in Service engineer will be redirected to incidents assigned to the respective service engineer. (Parameters & Data Types are provided in the below table). By default this will be list of open cases for the current date.
Page should have MIS link – which when clicked should provide a dashboard with the following details for the user.
Number of open cases – By default will be the current date cases
Number of Resolved cases – By default will be the current date cases
Number of Attended cases – By default will be the current date cases
Number of Pending cases – By default will be the current date cases
User should also be able to retrieve the dashboard by selecting date range.
Upon clicking the number – user should be redirected to relevant cases which will be in the format as listed in the below table.
Provision for entering follow-up tasks in case of status being Attended/Pending
Provision for capturing comments in case of status being ‘Resolved’.
Upon ‘Resolved’ status – the corresponding device id status should be validated real-time and status 'Case Closed' to Admin/Super user
Kalyan kumar B.
100% (2)Projects Completed
6
Freelancers worked with
6
Projects awarded
14%
Last project
12 Oct 2020
India
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