Help me respond to amazon ses suspension notice.
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Description
Experience Level: Expert
I recived the following suspension notice from amazon session after 3 years of using service :
Hello,
There is an issue with your Amazon SES sending that requires your attention. Please see below for details and next steps.
---------------------------------------------------------------------
NOTE
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Please read this notice in its entirety.
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IMPORTANT CHANGE IN YOUR SENDING STATUS
---------------------------------------------------------------------
The Amazon SES sending for AWS account xxxxxxxxxx, which lists you as a contact or owner, has been put on probation in AWS region EU (Ireland). You may still send mail with this account, but if you do not fully address the problem(s) listed, you will lose your ability to send with SES at the end of the probation period.
---------------------------------------------------------------------
DETAILS
---------------------------------------------------------------------
This problem is not due to bounces or complaints as measured directly by Amazon SES. Rather, a comprehensive human review of your account has found significant indicators that often lead to mailbox providers and/or anti-spam providers to classify your messages as unwanted sending. To protect our abuse detection process we do not provide specific information on the specific indications that have resulted in your account being flagged.
Some common factors that lead to this determination are messages being flagged by commercial spam filters, message content that implies the recipient has not explicitly requested the mail through an existing relationship with the sender, mismatches between the sending address and the branding within the message itself, content that does not make it obvious who the sending organization is, sending on a subject matter that is often associated with unwanted sending, formatting patterns often associated with unwanted sending, and sending from domains or linking to domains with a poor reputation with organizations that track online reputation. This represents some of the most common reasons, but is not to be interpreted as a comprehensive list.
For general information about how to handle probations, suspensions, and various types of sending problems, please see the Enforcement FAQs in the Amazon SES Developer Guide at http://docs.aws.amazon.com/ses/latest/DeveloperGuide/e-faq.html .
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WHAT HAPPENS NEXT
---------------------------------------------------------------------
If we do not hear back from you and/or if the problem has not been resolved within 7 days, your Amazon SES sending may be suspended.
---------------------------------------------------------------------
WHAT YOU CAN DO
---------------------------------------------------------------------
You can appeal this enforcement by contacting us in the manner specified in the "HOW TO CONTACT US" section of this notification. To address issues of this sort, senders will generally need to make comprehensive changes to their sending practices rather than minor technical adjustments. Successful appeals will provide specific details of changes being made to make it less likely that recipients, mailbox providers, or anti-spam vendors will determine that your mail is unwanted or undesirable. Appeals arguing that a problem does not actually exist will generally not be accepted.
---------------------------------------------------------------------
HOW TO CONTACT US
---------------------------------------------------------------------
To contact us, please email ses-enforcement@amazon.com or respond to this email.
Sincerely,
The Amazon SES team
Need someone to help me take necessary action and respond to ses team in good time with a view to resolving the issue.
Hello,
There is an issue with your Amazon SES sending that requires your attention. Please see below for details and next steps.
---------------------------------------------------------------------
NOTE
---------------------------------------------------------------------
Please read this notice in its entirety.
---------------------------------------------------------------------
IMPORTANT CHANGE IN YOUR SENDING STATUS
---------------------------------------------------------------------
The Amazon SES sending for AWS account xxxxxxxxxx, which lists you as a contact or owner, has been put on probation in AWS region EU (Ireland). You may still send mail with this account, but if you do not fully address the problem(s) listed, you will lose your ability to send with SES at the end of the probation period.
---------------------------------------------------------------------
DETAILS
---------------------------------------------------------------------
This problem is not due to bounces or complaints as measured directly by Amazon SES. Rather, a comprehensive human review of your account has found significant indicators that often lead to mailbox providers and/or anti-spam providers to classify your messages as unwanted sending. To protect our abuse detection process we do not provide specific information on the specific indications that have resulted in your account being flagged.
Some common factors that lead to this determination are messages being flagged by commercial spam filters, message content that implies the recipient has not explicitly requested the mail through an existing relationship with the sender, mismatches between the sending address and the branding within the message itself, content that does not make it obvious who the sending organization is, sending on a subject matter that is often associated with unwanted sending, formatting patterns often associated with unwanted sending, and sending from domains or linking to domains with a poor reputation with organizations that track online reputation. This represents some of the most common reasons, but is not to be interpreted as a comprehensive list.
For general information about how to handle probations, suspensions, and various types of sending problems, please see the Enforcement FAQs in the Amazon SES Developer Guide at http://docs.aws.amazon.com/ses/latest/DeveloperGuide/e-faq.html .
---------------------------------------------------------------------
WHAT HAPPENS NEXT
---------------------------------------------------------------------
If we do not hear back from you and/or if the problem has not been resolved within 7 days, your Amazon SES sending may be suspended.
---------------------------------------------------------------------
WHAT YOU CAN DO
---------------------------------------------------------------------
You can appeal this enforcement by contacting us in the manner specified in the "HOW TO CONTACT US" section of this notification. To address issues of this sort, senders will generally need to make comprehensive changes to their sending practices rather than minor technical adjustments. Successful appeals will provide specific details of changes being made to make it less likely that recipients, mailbox providers, or anti-spam vendors will determine that your mail is unwanted or undesirable. Appeals arguing that a problem does not actually exist will generally not be accepted.
---------------------------------------------------------------------
HOW TO CONTACT US
---------------------------------------------------------------------
To contact us, please email ses-enforcement@amazon.com or respond to this email.
Sincerely,
The Amazon SES team
Need someone to help me take necessary action and respond to ses team in good time with a view to resolving the issue.
MARK W.
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its tough to get it back running, but can try, as have succeeded once in doing so.
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