Website UX Review – Customer Perspective

We’re looking for someone to review two newly built websites from a customer’s point of view.

www.londonresin.com
www.hampshireresin.com

This is not a technical audit and not a website rebuild project. You do not need to be a developer or designer for this project. Strong written feedback and the ability to think like a customer are more important than technical skills.

What we need is objective, practical feedback on the user experience, including:

How clear and intuitive the customer journey feels
First impressions and overall clarity
Wording and content (too much, too little, or unclear)
Images and visual hierarchy
Ease of enquiry and form completion
Anything that feels confusing, unnecessary, or friction-heavy

Think of this as “how does this feel to a real customer landing on the site for the first time?”

We’re testing how well these sites communicate and guide users, not looking for redesigns or rebuild proposals.

Deliverable:
Written feedback with clear observations and suggestions. No technical report required.

To apply, please answer the following in your proposal. Proposals that do not address the questions below will not be considered.

How would you review a website from a first-time customer’s perspective? What do you look for first?
Can you share a brief example of UX or usability feedback you’ve given before (or summarise how you typically present feedback)?
This project is feedback-only and does not involve redesign or rebuild work. Please confirm you’re happy with this.

If you enjoy analysing websites from a usability and customer-journey perspective, this should be a good fit.