Telephone Interviewer for Survey Work.

Our company offers specialist consultancy advice in economic development and regeneration, with particular expertise in the knowledge economy and local/regional development.

We are looking for EXPERIENCED telephone interviewers to help with our evaluation work. We currently have a survey running. The survey involves interviewing companies in the North East Region to gather their views on their local economy so we are looking to gather both quantitative and qualitative information from beneficiaries making the interviews more of a discussion than just ticking yes/no boxes.

Duration of the interviews can be anything from 20 minutes to 30 minutes depending on how much the respondent has to say. We would expect interviewers to input responses via an online survey tool and to keep a record of the number of telephone calls/types of responses in an excel spreadsheet (survey tracker) which we will provide. Interviewers will need to be meticulous in recording what they have done as this sheet is used to measure success and daily progress. We will also expect interviewers to complete timesheets and to return both their timesheets and tracker via email on a daily basis.
Ideally are looking for full-time interviewers to work during normal office hours. Hours of work are usually 9-5 but sometimes, we may have data for individuals who would prefer a call back in the evening so it would be an advantage if interviewers were flexible on this.

Although this work is being advertised as being paid on an hourly rate, we often pay on a commission basis (depending on the survey budget) - this can be anything between £7 and £10 PER COMPLETED INTERVIEW. For this particular survey the PER COMPLETION RATE is £10 - this means that if you manage to do your interviews in 20 minutes, you could potentially do 3 per hour which would mean a payment of £30 PER HOUR. The hourly rate that YOU BID is a fallback in case interviews take longer than expected - this is done to ensure that you can earn a respectable fee that will keep you motivated.

It is more important to us that interviewers are keen and interested in the work they are doing and that we collect good, robust qualitative responses than anything else - hence the potential to earn significantly more than the hourly rate.

We would expect the cost of phone calls to be included in the pay rate, whether that be hourly or commission based, we would therefore not expect to reimburse any expenses.

Each survey is assessed individually and only when it has been running for a couple of days can we decide which method of payment is most profitable for the interviewers. We would take a view based on the results of all interviewers, if it is common that interviewers are achieving a small number of responses per day then we will pay all interviewers the hourly rate. If it is common that interviewers are achieving a high number of responses per day then we will pay all interviewers on the commission rate. This is done to ensure that interviewers receive as high a payment as possible, what we gain by doing this is creating a team of committed, highly motivated and keen interviewers.
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