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Market Research, IT Support Services
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Lead Generation,Data Analysis,Data Visualization,Dashboard,LinkedIn Leads,Market Research,MS Excel,Google sheets,Web Research,CRM/CMS,Google Ads,PPC
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Description
Experience Level: Expert
Hi,
We are looking to get an idea of what IT service companies are charging for maintenance and support.
We are looking for someone to do some market research and prepare a report on their findings.
The report should have a list of IT service companies and what their charges are for a monthly maintenance support contract.
Include in the report must be
- Charges for travel if onsite support is required.
- Onsite support (What support is included and / or what is the extra cost for support onsite vs remote)
- How many support hours are included in the monthly fee and what the charges would be when these hours are exceeded.
- What are the charges for out of hours support
- What monitoring is included in the monthly fee
The companies infrastructure is as follows:
The business is a furniture reseller who has branches in 3 locations (Glasgow, Leeds and London).
Each location (branch) has,
1 File Server
1 E-Mail server
1 Web server
15 workstations
The support contracts are to be specific for the region so the report needs to show how much the support would be in these three locations as the price will differ.
The report should be as comprehensive as possible and include around 10 quotations covering the above sites.
We will be using the report to make help us make a decision on which company to use for support.
Please message me for clarification if required.
We are looking to get an idea of what IT service companies are charging for maintenance and support.
We are looking for someone to do some market research and prepare a report on their findings.
The report should have a list of IT service companies and what their charges are for a monthly maintenance support contract.
Include in the report must be
- Charges for travel if onsite support is required.
- Onsite support (What support is included and / or what is the extra cost for support onsite vs remote)
- How many support hours are included in the monthly fee and what the charges would be when these hours are exceeded.
- What are the charges for out of hours support
- What monitoring is included in the monthly fee
The companies infrastructure is as follows:
The business is a furniture reseller who has branches in 3 locations (Glasgow, Leeds and London).
Each location (branch) has,
1 File Server
1 E-Mail server
1 Web server
15 workstations
The support contracts are to be specific for the region so the report needs to show how much the support would be in these three locations as the price will differ.
The report should be as comprehensive as possible and include around 10 quotations covering the above sites.
We will be using the report to make help us make a decision on which company to use for support.
Please message me for clarification if required.
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Brent R.
100% (10)Projects Completed
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Freelancers worked with
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Last project
9 Aug 2015
United Kingdom
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