Personal Injury Hot Key Live tranfer leads.

We need the following questions to be asked and ALL criteria met on the phone with the customer: -

RTA / EL Leads ONLY (Personal Injury Leads) With 3rd Party Details on Live Transfer.

Our Standard Criteria

1.Customer must had an RTA in last 2.5 years, which was not his / her fault.
2.Customer must sustain an Injury as a result.
3.Customer must visited a GP/Hospital because of it.
4.Customer must have not signed any paperwork with any solicitor for this accident so far.
6.Customer must have got 3rd Party Details in hand (this is very important)
7.Customer must want to claim.
8. Need the Type of the Accident and description.
9. Injury must last for more than 6 Weeks.
10.Customer must be a UK Resident.
11.Customer must had an accident at England, Wales or Scotland.
12.Customer must have time to speak with an advisor over the Hot Key transfer and passed to the solicitor. Customer will be on the call for around (half an hour in total from your end to ours)

All the above details can be sent to us via our system called Brighthouse - we will send you a portal that is simply filled in by your team and emailed to us and it will come up with all the information that you have asked direct to our screen, making things far more efficient. So, instead of re - asking the customer the questions above our end we can just confirm them. This acts as a far more professional service.

Replacement Policy

If a lead goes out of the above criteria.
If a lead is Duplicate from your data.
If a Client is not interested to speak with an Advisor over the phone.
If a Client doesn't have time to speak with the solicitor over the phone and get the claim rolling.
Invalid / Wrong Details.
Dropped Calls.
If the claimant refuses to sign the relevant paperwork to claim with our company.

· All calls are recorded and the replacements shall be based on the voice recordings.

· In case of a dispute, all matters shall be resolved by listening to the recordings on both ends.

· All dropped calls or bad lines will be reported to you via email with-in 2 hrs of a lead being hot keyed to us.

· All replacement requests should usually be sent within 24 hours of the leads being transferred.

All leads HAVE TO BE be supplied to us EXCLUSIVELY & in REAL TIME basis (hot - keyed)

In terms of setting up a hot key transfer your end, all you need to do is put the customer on hold / mute email us the details to us, call us, and then conference the call, we will then go through the criteria just to verify that it matches and then it's hot keyed again to our solicitor.

Our solicitor then sends out a representative to the customers residence within 48 hrs and when the paper work is signed the claim is accepted. We then get paid within 5-7 days which you will then get paid the money and invoice us the £250 - we will tell you if it has been accepted when the customer signs the form. The turnaround is very quick and great for cash flow.

I hope all the above makes sense and look forward to doing business with you!!

Kind regards

Simon Mathias