Part-Time Remote Sales Assistant – Follow Up Inbound leads

We run Anytime Storage, a self-storage business in Telford, and are looking for a reliable freelance sales/customer service person to handle our new customer enquiries.

This is not cold calling. Customers have already visited our website, looked at our storage options and submitted their name and telephone number because they are interested in storage.

The most important part of the role is responding to new enquiries quickly.

Typical tasks will include:

• Calling new leads as soon as reasonably possible
• Following up by WhatsApp, text and email
• Explaining our storage options and prices
• Answering straightforward customer questions
• Encouraging customers to visit the site or arrange a virtual/self-guided viewing
• Providing temporary access details where appropriate
• Following up leads who have not yet booked
• Keeping simple notes on each enquiry and its outcome

The workload is approximately 30–60 minutes per day and around 15–20 hours per month, but the successful person needs to be able to check for new enquiries at different points during the working day rather than doing all of the work in one block.

We are looking for someone who:

• Is confident and friendly on the telephone
• Has very good spoken and written English
• Has sales, telesales or customer service experience
• Is organised and follows up consistently
• Is comfortable using WhatsApp, email and online systems
• Understands that speed of response is important with inbound sales leads
• Can work independently without needing constant management

UK-based would be preferred, although we would consider someone elsewhere with excellent spoken English and experience dealing with UK customers.

This would initially be around 15–20 hours per month with the potential to become an ongoing role.

Please tell us about your telephone sales/customer service experience, your normal availability during UK working hours and your hourly rate.