Need UK Based Virtual Assistant/Customer Experience/CRM Person

We are looking for a driven and passionate freelancer to assist on various stages of our sales pipeline for one of the largest nursery groups in the UK.

We will be checking every single application manually so if you feel you are relevant please apply and don't be discouraged.

NOTE: We are strictly looking for UK based freelancers.

**ABOUT THE WORK**

Activities will include but are not restricted to;

• Communicating with inbound enquiries via live chat, web form, email and phone and booking tours for these enquires at our nurseries.

• Following up with enquiries that we were not able to reach at initial contact – often using creative methods and utilise the full spectrum of channels – phone, email, SMS, Whatsapp etc

• Following up with enquiries after their tour to understand their experience and next steps and facilitating this.

• Calling our historic open/lost deals to present them with specific offerings (open day visit, discounted fees, one time offers etc)

• Conducting market research calls across our deals to learn more about how they found out about us and why they decided to engage with us at the enquiry, tour and enrolment stages.

Importantly: this is not a cold calling role. You will only be engaging with people that have reached out to us.

**ABOUT YOU**

We are looking for someone who is:

Persevering: you don't give up easily, and you use every available mode of contact to move enquiries through the pipeline.

Hard-working: you put in the work needed to achieve the best commercial outcomes.

Driven and self-motivated: you set high standards for yourself and push to achieve the best results.

Proactive: you use your initiative, constantly looking for ways to do things better, faster and more effectively without needing direct input.

Organised and efficient: you can manage a high volume of enquiries at different stages without anything slipping.

Detail-focused: you spot errors across many records, put them right, and take pride incomplete, accurate record-keeping.

Emotionally intelligent: you are friendly and approachable, and handle a wide range of conversations and situations with ease.

Positive: you have a positive and optimistic attitude to life, and work, and carry that through everything you do!

**SKILLS AND EXPERIENCE**

Essential

Proven experience in a customer experience, sales, admissions or enquiry management role with conversion targets

Experience managing a pipeline of enquiries or deals in a CRM system

An excellent telephone manner and strong written communication skills

The ability to prioritise and manage a high volume of enquiries at once

Confident using Microsoft Office or Google Workspace