Customer Experience Manager

Do you love skincare and building genuine connections online?

Want to represent a premium skincare brand, work flexibly, and help build meaningful relationships with customers and dermatologists — all while contributing your creative ideas?

We’re looking for a Customer Experience Manager who can elevate every touchpoint our customers, creators, and professional partners have with us.


What You’ll Do
- Customer Outreach: Manage customer inquiries via email and chat, ensuring every interaction feels personal, helpful, and aligned with our brand’s tone. This role may eventually require phone-based customer support using Gorgias.
- Customer Experience: Collect feedback and insights from customers and partners to help shape product development and brand strategy.
- Clinical Study Assistance: Source participants for consumer and clinical studies.
- Dermatologist and Professional Outreach: Conduct outreach to dermatologists and skincare professionals to explore partnership and collaboration opportunities.
- Creator and Community Coordination: Identify and reach out to creators for reviews, testimonials, and UGC. Plus, providing skincare guidance and product recommendations based on customer concerns.


What We’re Looking For
- Exceptional English (written and verbal skills). Natural relationship builder, confident speaking with customers, creators, participants, and professionals.
- Strong organisational skills with the ability to manage multiple workflows at once.
- Experience in customer support, outreach, community roles, or creator coordination (any combination works).
- Comfortable using new tools and platforms (training provided) and helping refine processes as we scale.
- Proactive, resourceful, solutions-oriented, and able to work autonomously.
- A genuine interest in skincare and willingness to learn our products, ingredients, routines, and brand philosophy.
Proven experience managing a team of three or more people.


What’s In It For You
- A high-impact role at a growing dermatologist-developed skincare brand.
- Real ownership across customer experience, outreach, and community-building.
- Direct collaboration with founders and involvement in shaping processes as the brand scales.
- Training across all tools and platforms you’ll use.
- Exposure to multiple areas of the business, including CX, partnerships, creators, and clinical studies.
- Flexible working and a supportive, fast-paced environment.
- Competitive compensation with room to grow.
- Monthly Salary: $1500-2000 (Depending On Experience)


Experience with Shopify, Gorgias, or similar CX tools is a strong advantage. Please mention this clearly in your application if it applies to you (attached in your CV).