MailChimp Template Troubleshoot/Fix

  • Posted:
  • Proposals: 12
  • Remote
  • #1066905
  • Completed
Murshid A.Rehan S.Jibon C.Zahidul I.MD. K. + 7 others have already sent a proposal.
  • 1


Experience Level: Expert
Design details: I have a MailChimp template that worked for years. We changed the masthead when we rebranded a few months ago.

Recently, I've received a few responses from our customers that they only see the first banner advertisement and that the rest of the email doesn't load. They are using Outlook.

I contacted MailChimp Help and they said -- From what I can see here, this campaign is using a custom coded template. This template contains oversized images. I would recommend resizing all the images to be 560 px in width maximum. This affects Outlook a lot because it does not display images well if they are oversized. Additionally there may be some html and css that outlook is stripping out on it's end that I would have no insight into here as in Support we ourselves are not HTML and CSS experts.

We can't resize the images to 560 as we've sold this space to advertisers at 600px wide.

You can see the emails (start with "Argentum Update") at

I'm seeking an alternative solution that will fix this issue. Can you help?
Type of email needed: Newsletter
Ideas for the visual style: consistent
Extra notes: I'd be open to you recoding everything as needed if that is best.

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