Prepare a legal letter to request a receipt for monies paid
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Description
Experience Level: Intermediate
General information for the business: For residential homeowner
Description of legal work: I require a letter for a company that installed shutters in my house outlining clarification of an outstanding debt and commitment to pay, once I have received a receipt for the money I have already paid
Extra notes: In December 2015 I had plantation shutters fitted in my house. I paid a £500 deposit (for them to be ordered) and was then required to pay the balance on the day they were fitted. The installers broke a window (accidentally) and as a consequence I was told to withhold £200 and pay that once the window was repaired.
At the time of installation, I was told by the fitters that the shutters weren't the right ones for bay windows, they were just standard shutters for standard windows (two of the three windows were bay).
At the time I asked for a receipt and was told the owner would arrange it (he wasn't on site).
It took over two months for the window to be repaired although this job had been sub-contracted.
I didn't hear from the owner again (apparently due to serious illness) until over Christmas (2016). He sent me a letter stating I owed £200 (which I don't dispute). Being totally honest, I completely forgot about it until he turned up at my house about three weeks ago. I asked him to send me a receipt and arrange an invoice for the outstanding money and I would make payment. I gave him my email address.
I then received an email from an admin person stating I owed £200. I replied immediately and again requested receipt/invoice. During a subsequent call, she informed me that the owner can't find my records and so doesn't know how much I've paid.
On Saturday (4th) the man turned up at my house again stating I owed him £1200 (!) and threatening to 'just take the shutters out'. Once again, I repeated I was more than happy to pay but I believed I should be given a receipt and requested an invoice for the outstanding money. It is evident he doesn't have any sort of account system or any client records (I have copies of my bank statements evidencing payment).
* I would like the letter to emphasise:
* I acknowledge that £200 is outstanding
* I am happy to make payment
* I require a receipt for money paid so far and would like an invoice for monies due.
* I do not think it is appropriate for him to be turning up at my house - I actually find him quite threatening
Query whether I can raise the fact that the shutters fitted on the bay windows are incorrect (albeit functionable).
Description of legal work: I require a letter for a company that installed shutters in my house outlining clarification of an outstanding debt and commitment to pay, once I have received a receipt for the money I have already paid
Extra notes: In December 2015 I had plantation shutters fitted in my house. I paid a £500 deposit (for them to be ordered) and was then required to pay the balance on the day they were fitted. The installers broke a window (accidentally) and as a consequence I was told to withhold £200 and pay that once the window was repaired.
At the time of installation, I was told by the fitters that the shutters weren't the right ones for bay windows, they were just standard shutters for standard windows (two of the three windows were bay).
At the time I asked for a receipt and was told the owner would arrange it (he wasn't on site).
It took over two months for the window to be repaired although this job had been sub-contracted.
I didn't hear from the owner again (apparently due to serious illness) until over Christmas (2016). He sent me a letter stating I owed £200 (which I don't dispute). Being totally honest, I completely forgot about it until he turned up at my house about three weeks ago. I asked him to send me a receipt and arrange an invoice for the outstanding money and I would make payment. I gave him my email address.
I then received an email from an admin person stating I owed £200. I replied immediately and again requested receipt/invoice. During a subsequent call, she informed me that the owner can't find my records and so doesn't know how much I've paid.
On Saturday (4th) the man turned up at my house again stating I owed him £1200 (!) and threatening to 'just take the shutters out'. Once again, I repeated I was more than happy to pay but I believed I should be given a receipt and requested an invoice for the outstanding money. It is evident he doesn't have any sort of account system or any client records (I have copies of my bank statements evidencing payment).
* I would like the letter to emphasise:
* I acknowledge that £200 is outstanding
* I am happy to make payment
* I require a receipt for money paid so far and would like an invoice for monies due.
* I do not think it is appropriate for him to be turning up at my house - I actually find him quite threatening
Query whether I can raise the fact that the shutters fitted on the bay windows are incorrect (albeit functionable).
Sarra M.
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25 Jul 2017
United Kingdom
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