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London based Legal business adviser, providing general services including public speaking and drafting of documents, letters, blogs and articles
Professional, UK Regulated Legal services. For business & personal needs - Extensively insured.
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Description
Experience Level: Expert
Hi,
I am looking for legal advice on options for my startup.
We built our technology platform and hosted this with a hosting service provider. After a non payment for 2 months they completely deleted our platform and backup from their servers. This is effectively over £60k spend on the project gone.
Now, with none payment, they sent emails as standard requesting that I make payment by clicking the email link they provided. This link took me to my account which showed I owed no money but I updated my card details anyway. I did this and thought nothing more of it. I kept receiving more emails so I logged into my account directly. As expected, there were several notifications telling me that they had failed to take payment and that I should click the link provided to update my card details. This I did.
My platform and everything we paid for love the past 12 months has been deleted for non-payment. I did everything asked and followed the process they provided for me to update my details. When speaking to their customer services team, i was advised I should have gone to another part of the platform. My argument is that I followed the process they instructed and the links they provided to update my card so that payment could be made.
I have screenshots and screen recordings as evidence.
Thanks
H
I am looking for legal advice on options for my startup.
We built our technology platform and hosted this with a hosting service provider. After a non payment for 2 months they completely deleted our platform and backup from their servers. This is effectively over £60k spend on the project gone.
Now, with none payment, they sent emails as standard requesting that I make payment by clicking the email link they provided. This link took me to my account which showed I owed no money but I updated my card details anyway. I did this and thought nothing more of it. I kept receiving more emails so I logged into my account directly. As expected, there were several notifications telling me that they had failed to take payment and that I should click the link provided to update my card details. This I did.
My platform and everything we paid for love the past 12 months has been deleted for non-payment. I did everything asked and followed the process they provided for me to update my details. When speaking to their customer services team, i was advised I should have gone to another part of the platform. My argument is that I followed the process they instructed and the links they provided to update my card so that payment could be made.
I have screenshots and screen recordings as evidence.
Thanks
H
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Helmut O.
100% (120)Projects Completed
124
Freelancers worked with
97
Projects awarded
28%
Last project
9 Jul 2024
United Kingdom
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