UK Children’s Contact Centre Consultant – NACCC Accreditation

Job Description:

We are looking for an experienced UK-based consultant or professional who has knowledge of setting up and registering a Children’s Contact Centre in the UK.

We need support with preparing the organisation for NACCC (National Association of Child Contact Centres) registration/accreditation and completing the required documentation, policies, procedures and application process.

This is not simply a writing job. We are specifically looking for somebody who understands how children’s contact centres operate in practice, including safeguarding, supervised contact, supported contact and working with separated families.

The successful person should ideally have previous experience with:

NACCC accreditation / membership / registration requirements
Setting up a UK Children’s Contact Centre
Completing NACCC application and supporting documentation
Safeguarding children and vulnerable adults
Supervised and supported family contact
Referral, assessment and risk-assessment procedures
Domestic abuse and safeguarding considerations
Child protection procedures
Health & safety requirements
Confidentiality, GDPR and information-sharing procedures
Complaints and incident procedures
Staff and volunteer recruitment, vetting and DBS requirements
Contact session recording and reporting
Lone working and emergency procedures
Equality, diversity and inclusion policies
Professional boundaries and codes of conduct
Working with solicitors, courts, Cafcass, local authorities and families

The work will include:

Reviewing what we need in order to establish the Children’s Contact Centre.
Providing us with a clear checklist of NACCC requirements.
Preparing or reviewing all required policies, procedures, forms and supporting documentation.
Helping us complete the NACCC documentation/application.
Advising us on what evidence, training, insurance, DBS checks, premises requirements and operational procedures need to be in place.
Reviewing our documents before submission to make sure they meet the expected standard.
Supporting us with any amendments or questions arising during the registration/accreditation process.

We would prefer somebody who has personally completed NACCC accreditation or helped another Children’s Contact Centre become accredited/registered.

When applying, please tell us:

Your experience with NACCC.
Whether you have previously set up or supported a Children’s Contact Centre.
Which NACCC documents/applications you have completed.
Whether you can prepare the complete policy and procedure pack.
Whether you can support us through the process until submission/accreditation.
Examples of similar work you have completed.
Your proposed fixed price or hourly rate.

Please do not apply if your experience is only general policy writing. We need somebody with genuine experience of UK Children’s Contact Centres, safeguarding and preferably NACCC requirements.

There may also be ongoing consultancy/compliance work available after the initial setup.
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