GoHighLevel Expert

That makes sense. In that case, I would put the outbound email journey at the centre of the setup rather than overcomplicating the inbound call side. I’d map the process from initial email to prospect engagement and lead captured correctly in GHL from there I will setup the appropriate nurture sequence and follow-up call with appointment booked to update opportunity with clear conditions for what happens when they don’t respond. I’d also make sure clicks and other engagement are actually feeding the right opportunity data so your team can see who needs attention and when, instead of relying on someone manually checking everything..

For the AI Employee, are you primarily looking for lead qualification, appointment booking, follow-up, inbound call handling, or a combination of these?

Hi, the first thing I would want to establish is: when a call is missed, unanswered or needs a callback, what should determine priority: how long the customer has been waiting, opportunity value/stage, previous call outcome, customer intent, or a combination of these? If we define that correctly, we can make GHL tell your team who should be called next instead of relying on staff to remember.