Virtual Assistant / Customer Support & Dispatch Coordinator

Job Type: Remote
Hourly rate is $6 (possible raise if you do a good job)
11 AM - 9 PM EST
Mon - Fri

Industry: Delivery / Customer Service / Dispatch Support

Job Overview:
I am looking for a reliable, organized, and responsive virtual assistant to help manage customer service and basic dispatch-related communication for my delivery business. The role is mainly focused on confirming incoming payments, helping resolve issues between drivers and customers, and handling day-to-day support problems as they come up.

This is a customer service and operations support role. I do not need someone who is overly sales-focused. I need someone calm, professional, detail-oriented, and good at solving problems quickly.

Main Responsibilities:
- Monitor incoming payments and confirm that payments have been received
- Communicate with customers and drivers regarding order-related issues
- Help resolve problems during deliveries
- Assist with driver/customer communication when delays or misunderstandings happen
- Help coordinate solutions if a driver has an issue during a delivery
- Keep order communication organized and clear
- Escalate serious issues when necessary
- Provide fast, professional, and polite customer service

Ideal Candidate:
- Speaks and writes English well
- Has previous virtual assistant, customer service, or dispatch experience
- Is highly responsive and dependable
- Can stay calm under pressure
- Has strong communication and problem-solving skills
- Pays close attention to detail
- Can follow systems and instructions carefully
- Is comfortable communicating with both customers and drivers
- Can work independently without needing constant supervision

Workload:
The business handles up to about 12 orders per day at maximum, so this is not a high-volume call center environment. However, I need someone who can remain available during working hours, respond quickly, and help keep operations smooth.

What I Need Most:
- Reliability
- Good judgment
- Clear communication
- Fast response times
- Professionalism
- Ability to solve issues without creating more confusion