Short-Term Rental Listing Management & Guest Communication VA

I need an organized virtual assistant who already feels at home inside Airbnb and Vrbo dashboards. Your primary focus will be two things I can’t afford to drop: keeping my listings spotless and responding to guests quickly.

Here’s what the role looks like day to day. You’ll log in, confirm that every photo, rate, rule, and calendar entry on each property is current, then handle every new message that arrives. Most messages are straightforward booking inquiries, but when an issue pops up—anything from a missing key code to a Wi-Fi outage—I’ll rely on you to troubleshoot using our house manual, then loop me in only if the problem escalates. Clear, polite English and a calm tone are essential; fast replies are non-negotiable.

Deliverables I measure:
• Listings on Airbnb and Vrbo reviewed and updated at least once daily
• All booking inquiries answered within one hour between 8 AM–10 PM (property time zone)
• Issues documented in our shared tracker with the final resolution noted

If you’re already juggling listing edits, smart pricing tools, or guest chats on similar platforms, you’ll fit right in. Let me know your usual working hours and a recent example of turning an unhappy guest into a happy one.