Seeking B2B responsive account manager/VPA (UK)
- or -
Post a project like this16
£15/hr(approx. $19/hr)
- Posted:
- Proposals: 6
- Remote
- #4194454
- Paused
Vitual Assistant/ Airbnb Cohost/ Data Entry/ Chat Support/ Customer Service Representative
Makati City
543732069885629487324109772861102573811213676
Description
Experience Level: Intermediate
Are you an adept communicator and relationship-builder, who’s smart, tech-savvy and capable of managing multiple people, projects & tasks?
We are a dynamic Birmingham-based web development agency, specialising in building and maintaining high-performing websites for businesses & charities - with a large client portfolio and a focus on trust and top-notch customer service.
The business has grown, and we now need a reliable & responsive part-time account manager/virtual assistant (UK-based) who can commit to 10-15 hours per week and be available to respond between 9am-5pm. Initially, you’ll take the lead as the primary point of contact for our partner agencies - mediating between them and our dev team to solve one-off website issues and facilitate development upgrades. Finding the right person is key, and the role will inevitably be developed as the business continues to grow.
In this role, you’ll be primarily responsible for:
- Responding promptly to all messages from designated clients & partner agencies, maintaining our sub 2-hour response time in normal office hours. (We’re really hot on our service and this is extremely important - so you’ll need to commit to this response time.)
- Understanding & clarifying their requests - and delegating tasks to our dev team
- Overseeing task progress & completion - and updating/staying in comms with clients
- Managing/sending invoices for billable work
- Utilising our new suite of CRM, Helpdesk, Projects & Billing software (Zoho app suite), and working with the internal team to help streamline & automate these processes
Secondly, we also need help with time-sensitive admin work, including:
- Helping us integrate our new CRM & Projects system
- Setting up and sending client contracts for web build projects
- Diary / email management
- Other one-off admin work
We’re looking for a long-term partner who can help us take our business to the next level. You’ll need to be:
- A natural rapport & relationship-builder
- Excellent at spoken & written communication
- Organised, diligent & a fast learner
- Available between the hours of 9am-5pm GMT
- Tech/website background preferable but not essential
- Responsive - committing to a sub 2-hour first response time
Beyond these, we'd love to know what other skills you could bring to the table to help us take our business to the next level.
We look forward to hearing from you!
We are a dynamic Birmingham-based web development agency, specialising in building and maintaining high-performing websites for businesses & charities - with a large client portfolio and a focus on trust and top-notch customer service.
The business has grown, and we now need a reliable & responsive part-time account manager/virtual assistant (UK-based) who can commit to 10-15 hours per week and be available to respond between 9am-5pm. Initially, you’ll take the lead as the primary point of contact for our partner agencies - mediating between them and our dev team to solve one-off website issues and facilitate development upgrades. Finding the right person is key, and the role will inevitably be developed as the business continues to grow.
In this role, you’ll be primarily responsible for:
- Responding promptly to all messages from designated clients & partner agencies, maintaining our sub 2-hour response time in normal office hours. (We’re really hot on our service and this is extremely important - so you’ll need to commit to this response time.)
- Understanding & clarifying their requests - and delegating tasks to our dev team
- Overseeing task progress & completion - and updating/staying in comms with clients
- Managing/sending invoices for billable work
- Utilising our new suite of CRM, Helpdesk, Projects & Billing software (Zoho app suite), and working with the internal team to help streamline & automate these processes
Secondly, we also need help with time-sensitive admin work, including:
- Helping us integrate our new CRM & Projects system
- Setting up and sending client contracts for web build projects
- Diary / email management
- Other one-off admin work
We’re looking for a long-term partner who can help us take our business to the next level. You’ll need to be:
- A natural rapport & relationship-builder
- Excellent at spoken & written communication
- Organised, diligent & a fast learner
- Available between the hours of 9am-5pm GMT
- Tech/website background preferable but not essential
- Responsive - committing to a sub 2-hour first response time
Beyond these, we'd love to know what other skills you could bring to the table to help us take our business to the next level.
We look forward to hearing from you!
Hyde P.
0% (0)Projects Completed
-
Freelancers worked with
-
Projects awarded
0%
Last project
30 Apr 2024
United Kingdom
New Proposal
Login to your account and send a proposal now to get this project.
Log inClarification Board Ask a Question
-
There are no clarification messages.
We collect cookies to enable the proper functioning and security of our website, and to enhance your experience. By clicking on 'Accept All Cookies', you consent to the use of these cookies. You can change your 'Cookies Settings' at any time. For more information, please read ourCookie Policy
Cookie Settings
Accept All Cookies