Project Coordinator

Job Description:

We are looking for a Freelance Client Relations Coordinator to join our team. In this role, you will serve as a dedicated point of contact between our company and our esteemed clients. Your primary responsibilities will include managing client relationships, ensuring client satisfaction, and efficiently coordinating tasks and communications to meet our clients' needs.

Key Responsibilities:

Act as the primary liaison between our company and clients.
Cultivate and maintain strong, positive relationships with clients.
Understand client needs and requirements and ensure effective communication within our organisation.
Coordinate tasks, projects, and requests from clients to our internal teams.
Provide prompt responses to client inquiries and concerns.
Ensure the successful execution of projects and deliverables to meet client expectations.
Proactively identify opportunities to enhance client satisfaction and loyalty.
Collaborate with our sales and marketing teams to support client engagement and retention efforts.

Qualifications:

Prior experience in client relations, account management, or a related role is preferred.
Exceptional communication and interpersonal skills.
Strong organisational and multitasking abilities.
Problem-solving skills and a proactive mindset.
Attention to detail and a commitment to quality.
A customer-centric mindset with a focus on delivering exceptional service.