Part-Time Property Listings Coordinator and Guest Communication

I run a growing portfolio of holiday villas and I need a reliable pair of hands to keep our listings sharp and our guests happy. Your core focus will be twofold:

1. Listings Management
• Create, edit, and optimise villa listings on Airbnb and Vrbo – copy, photos, amenities, pricing, and calendar sync must stay spotless.
• Track competitor rates and suggest small tweaks that keep us visible without hurting revenue.
• Spot gaps in our listing content (for example on Vrbo where some amenities may map differently) and fix them before guests ever notice.

2. Guest Communication
• Monitor the shared inbox and answer every email inquiry, pre-stay question, or in-stay request with a polite, upbeat tone within a couple of hours during your shift.
• Escalate the occasional complex issue to me with a concise summary so I can jump in fast.
• Keep a simple log of common questions so we can build out canned replies over time.

The role is part-time and flexible; I’m targeting 2–3 check-ins per day, seven days a week, but we can refine the exact hours to fit your schedule and still guarantee responsive service for our guests.

Acceptance criteria
• All new bookings and inquiries acknowledged via email within two hours during agreed working hours.
• Zero calendar clashes between Airbnb and Vrbo.
• Weekly snapshot of listing changes made, pricing adjustments suggested, and guest feedback themes.

If you already know the Airbnb or Vrbo host dashboards, that’s a plus. Light experience with tools like iGMS or Hostaway is welcome but not required; I’m happy to walk you through my current workflow.

Sound like a good fit? Tell me about a time you fixed a listing issue before a guest noticed, and let’s get started.