Operations Associate

About Us
We deliver high-quality, globally sourced watches and offer exceptional customer service. As we grow, we're seeking a dedicated Full-Time Operations Associate to join our team remotely, working closely with the Operations Manager to ensure smooth operations.
Key Responsibilities
• Goods Imports & Stock Booking: Support the Operations Manager in handling goods imports and accurately booking stock into systems.
• Stock Allocation: Help allocate stock to customers based on orders and demand.
• Outbound Shipping & Customs: Coordinate outbound shipments and ensure all customs documentation is accurate.
• Invoice Checking & Chasing: Verify and follow up on invoices with suppliers and clients.
• Product Listing: Assist with listing products on various online marketplaces, ensuring accurate product details.
• Sales Support: Organize and assist with customer sales, including order processing and relationship management.
• Admin & Returns Handling: Provide administrative support, manage returns, and resolve customer queries.
• Operations Reporting: Generate reports on key operational metrics to support decision-making.
• Ad-hoc Support: Assist with additional operational tasks as needed by the Operations Manager.
• Customer Service: Provide customer service via email and phone, addressing inquiries and resolving issues.
Skills & Requirements
• Numerate, with strong analytical skills.
• Excellent written and verbal communication.
• Proactive, with the ability to take initiative and solve problems independently.
• Experience with Microsoft Office, strong Microsoft Excel skills and experience with operational or administrative roles is preferred.
• Customer service experience is a plus.
Set Up & Working Hours
• Reliable & fast internet, a laptop, headset, and a quiet working environment are required.
• We will require direct WhatsApp access to the hire.
• Working hours (UK Time) Monday – Friday: 9am – 5pm; or 9am – 6pm inclusive of a 1-hour lunch break
• We are also open to one employee working modified hours: Monday – Friday 1pm – 9pm UK Time – however the ideal is that the candidates are flexible and open to working either the 9am-5/6pm or 1pm-9pm UK Time hours.